The Truth About Terry’s TV & Appliance's in Harwich
Terry’s TV and Appliances (181 Route 137, Harwich) permanently closed on May 15, 2026. Their voicemail now says they closed for “medical reasons.” That is not true. What actually happened:
- The business was hit with multiple court judgments and collection actions from creditors (Headway Capital, Parkside Funding, and others).
- Delivery trucks were on the verge of repossession.
- Customers paid thousands of dollars for appliances that were never delivered. Many are still waiting for refunds months later.
- The owner, Zach Terry, continued taking customer deposits while knowing he could not fulfill the orders. Customer money was being used for payroll, utilities, and other expenses instead of purchasing and delivering the appliances.
- Employees were regularly told to lie to customers about delivery dates and order status.
- In the final weeks, employee paychecks were bouncing — and many employees still have not received their final pay.
This was not a sudden medical closure. It was a business that had been financially collapsing while continuing to take people’s money.
Who was hurt the most:
- Families and young parents who paid for refrigerators, washers, dryers, etc., but never received them.
- Elderly customers on fixed incomes are still chasing refunds.
- Local employees who worked through the chaos and are still owed wages.
If you paid Terry’s for appliances and never received them or a refund, document everything (receipts, order numbers, payments, texts, voicemails) and file complaints with:
- Massachusetts Attorney General’s Office
- Consumer Assistance Council of Cape Cod & Islands
- FTC (ReportFraud.ftc.gov)
This post is based on public court records and direct experiences from customers and employees. The “medical reasons” voicemail is misleading. Check it out yourself via public court records.
If you were affected by Terry’s, feel free to share your story below.
TL;DR: Terry’s permanently closed May 15, 2026, after misusing customer deposits while facing judgments, near-repossession of trucks, and unpaid employees. The medical excuse is false.