TD canada private banking
So I have a TD Canada bank account, and after hearing about TD Private Banking, I contacted a Senior Private Banker I found on TD’s website and was onboarded as a client.
Private Banking is useful for me because I don’t live in Canada, so being able to send wire transfers and handle other banking requests remotely without visiting a branch is important.
The problem is that I’ve been getting very poor service from my current banker. I often have to follow up multiple times just to get a simple request completed. Emails sometimes go unanswered, calls aren’t returned, and basic tasks can take much longer than they should.
Was it unusual for me to contact a Private Banker directly like this, or are clients normally referred or contacted by TD?
Also, what would you recommend I do about the poor service? Should I simply contact another TD Private Banker and ask to have my relationship transferred to them?