u/First_Environment381

I had four RTTs to the June 12 Canada vs Bosnia match for me, my wife and our two young kids. All four of the RTTs are in my account and I converted and assigned them all to my email. I indicated that two minors are coming. Today, three tickets appeared in the mobile app but not the fourth. Also, two of the three seats are together but the other one is not, which means my two kids will have to sit together by themselves. Does anyone know what to do in this situation, particularly with respect to the missing fourth ticket? Do I email FIFA Collect?

I'm going to a match with my wife and two kids and did the RTT conversion. Our four seats are all assigned under my email address and I checked off my kids as minors. The email from FIFA Collect says, "All RTTs assigned from your account for the same match will be automatically prioritised for side-by-side seats. You will also have the option to request to be seated with other FIFA Collect users. This can be done after completing the assignment process." Does this mean that I don't have to request seating preference because we will automatically be seated together?

I've bought a few RTTs using my credit card. However, I have some money in "My Wallet" on FIFA Collect that I would like to use to purchase an RTT. However, when I try to make a purchase, the drop down list of payment options does not seem to include "My Wallet". How do I to draw on the funds in "My Wallet" to make the purchase?