Deskset remote status indication
We have a utility customer that is building a new control room. They have desks (called pods) that have multiple PCs and 6 monitors. They are asking for indicator lamps at each pod that indicate multiple things (such as SCADA alarms and a request for assistance) and also want to do desksets. They’re asking for a solid lamp to indicate the phone is in a call, and flashing to indicate ringing or an incoming call, so when the dispatchers are talking g amongst themselves, since the can’t see the person at the desk with all the monitors, they see the indicator showing that operator is in a call, or if a phone rings, they can see who’s desk is ringing.
Has anyone ever done this without making a science project out it using a PLC and developing an API? At one point a company called ALGO might have made such an interface but it now appears they do not support Cisco devices.
Thanks for any leads or ideas.