Is anybody else having issues with the new version of Jabber we are getting one way audio issues, silent calls and jabber crashing so we cannot end the call that is silent. We have done a pcap on the pc and the audio is there but when we have done an audio dump on jabber the audio isnt there. We have a tac call but wondered if anyone else is seeing the same issue. Downgrading seems to fix the issue
Anyone have any success deploying a wake-up call solution for hotels?
We are looking at switching to Webex calling from On-Prem CUCM. For anyone in a K-12 environment, what is the best practice with extension design in the classrooms? Currently, teachers have a Voicemail only extention and the classrooms have a Internal only extention. From what I understand in webex because of the licensing, doing the same setup would cost double the licenses? is that true and what other designs could i accomplish something similar?
I support CUCM/Unity 15ru2 and APM. Their support is OK, but I am just looking for some community amongst users like myself. We have 7 CUCM clusters and 9 Unity Pairs, and 2 ADs (vldap). In APM we have 13 service groups, 50 jobs per service group. Would love to share knowledge with others.
One of our UCS240’d had 1 disc go into degraded state so we called in tac to RMA. Of course they wanted a technical data dump sent to them before they will consider an RMA. They refused RMA and asked us to reseat it which we did and it stayed degraded so now they process the RMA. The next day before the first drive arrived a second drive goes belly up. We call and they RMA that one. The drives show up the next day and we replace them. Apparently if you lose 2 drives the storage is gone not recoverable. I had to rebuild 8 servers, install the applications and rejoin to each cluster Uccx/cucm/cer/cuc. Of course this work came with all kinds of typical Cisco software pitfalls along the way. Installation file critical error failures/ incorrect sized ova files/ deprecated version 15.x software ( ya that one blew me away) it’s taken me 5 days and nights to get everything back. Im exhausted and ready to migrate everything into to cloud when renewal comes up.
I’m looking to hire a UC engineer at my firm’s NYC headquarters.
You’d be joining a small, global team that manages our firm’s Cisco Collaboration stack. This position would be the lead voice engineer on the NYC team.
- Minimum 7 years experience
- On-prem expertise on CUCM, Expressway, Unity
- Compliance recording tech such as NICE or Redbox
- Experience with SIP trunking, voice gateways, SBCs, E911, and other voice infrastructure
- Experience with prem to cloud calling migration
- Cloud conferencing with Webex and Zoom
- Cisco Room OS video endpoints
- Development skills for writing automations in AXL and REST
- Familiarity with India TRAI regulations
- CCIE Collab valuable but not required
T/W/Th mandatory in-office, M/F optional WFH.
Can’t post comp, but it’s an NYC financial firm, so extremely competitive.
DM me and I’ll get you in touch with my recruiting department.
EDIT - since there’s been a lot of questions about remote, it’s in-office NYC 3 days a week - not negotiable and not my personal policy. I don’t make the rules, just looking for a smart person to join my team 😅
So, we are looking options for upgrading/replacing our current VoIP setup which uses CUCM 11.5 (I know...). The powers that be want a full report of what we are running: hardware specs for the host and vm servers, site listing, phone listing, user listing, call centers in use, etc. Is there an "easy" way to get all of this information or is it just going to be a hunt and peck sort of project?
Anyone else came across Sync error when attempting to switch versions?
My voicemail cluster is healthy and i have CSCwq85838_C0259-1 cop file installed. Pre upgrade check all passed.
My first 2 voicemail servers switch fine but 3 and 4 fail to switch over.
anyone of any bug?
We have a utility customer that is building a new control room. They have desks (called pods) that have multiple PCs and 6 monitors. They are asking for indicator lamps at each pod that indicate multiple things (such as SCADA alarms and a request for assistance) and also want to do desksets. They’re asking for a solid lamp to indicate the phone is in a call, and flashing to indicate ringing or an incoming call, so when the dispatchers are talking g amongst themselves, since the can’t see the person at the desk with all the monitors, they see the indicator showing that operator is in a call, or if a phone rings, they can see who’s desk is ringing.
Has anyone ever done this without making a science project out it using a PLC and developing an API? At one point a company called ALGO might have made such an interface but it now appears they do not support Cisco devices.
Thanks for any leads or ideas.
I'm trying to simulate an upgrade from 12.5 to 15 but since my 12.5 version is below SU5 I need the dataexport COP file (ciscocm.DataExport_v4.0.cop.sha512) which seems to be locked away on cisco's website.
Anyone has this file and want to share?
CCNP Collab certified. 15 years experience in anything UC and Webex Calling and Contact Center. US citizen. Preferred remote but can work on Hybrid settings. If you can help pls DM me. Thanks in advance
What is the best Ccna training center IN AMMAN
We have bought some cisco 9841s to use on our on prem CUCM v15. I noticed in the documentation that this model of phone has a anti spam feature. I seem to be not able to add this feature to the phone. Is this feature only for Webex calling as when you boot the phone up you can select either webex or CUCM. Has any one been successful at adding the anti spam feature on these models to on prem.
FQDN broken. 3.13.1 forthcoming.
That is all.
We have an issue where certain calls randomly end up having static or garbled audio in them randomly during the ca.
We are on onPrem CUCM and Cisco Cube and I wanted to ask how we should go about figuring out what's happening.
CUCM SDL logs have no information about call metrics and I don't think we can just leave debug and pcap running on CUBE 24x7 given that this is happening randomly.
Any suggestions that folks here might have on this?
Just got myself a 9861 to test out. Trying to register to MRA with service domain. All the docs I'm finding state I should get the option to enter a service domain or activation code. I'm only seeing the option for activation code. Am I missing something config wise to get the service domain option? This phone was NOT registered to this cluster. Brand new out of box.
Thanks
Webex MT.
9861 phones
Full rant.
Now I can't get the barge feature to work.
The docs say it's a supported feature on the 9800 phones and I want to use it.
Privacy is turned off and Barge in is enabled for all sets involved.
I suspect it's related to another issue I have where I can't join two calls on my phone together.
It seems to take days to get a response back from tech support. These issues could actually hold up cutting my enterprise over.
I would love for someone to say "You're an idiot. Just change setting X and you're good to go." But I feel like the features Webex says is supported haven't been fully tested. Perhaps that's why I exist, to be a beta tester for them. If that's the case, I don't ever want to talk to Sherlock again.