r/ciscoUC

We are trying to figure out if skill in flow vs skill in queue is most suited for us.
To me it seems like skill in flow is a lot more dynamic but also more complex, not just as a admin but especially as a supervisor to understand the “disconnect” between skills and wallboard/team/queue.
Skill in queue though seems a lot more straight forward like the UCCX onprem, you put skills and people will that skill get the call?

One main struggle with skill in flow is that we support 15-20 languages in some queues, trying to create the different teams for that to fit each person to present correctly at a wallboard seems very bad?

Any thoughts/ideas/suggestions or anyone who have been in the same situation?

I'm about to join the Cisco project at Tech Mahindra as a Full Stack Developer in Hyderabad location. I have 4.8 years of experience and the offer is 18 LPA.

I'm wondering if this is a good move. Can anyone shed some light on:

1. The work culture and tech exposure?
2. The WFH policy?
3. The work-life balance?

Any valuable suggestions would be greatly appreciated!

Hi,

My lab is built on Workstation 25 (Ubuntu host), running fine but I can't seem to upgrade CUCM from 14 to 15 because it's not on ESXi. Does anyone know of a workaround?

UPDATE: Some confusion about my post, apparently. VMware Workstation Pro 25 works fine for new installs. I have 50 virtual machines running my 12.6.2 and 15.0.1 PCCE environment just fine (along with domain controllers and CUBE). No issues there. If I try to run the pre upgrade check, it gives me an error that upgrading to CUCM 15 is only supported on ESXi (which I'm not running). Is there any way around this limitation? This didn't used to be the case, upgrades worked fine on Workstation before.

Did anyone pass by any tool is solution that would provide a simple UI to manage CUBE and voice gateways related configs instead of having always to go through CLI.

The Cisco options does provide that only for the routing and switching commands but not for the voice related commands or CME

This might sound like a dumb question, but how can I track the location in RedSky for a VG420 gateway that is registered in Webex Calling?