u/askablackbeltbjj

We are trying to figure out if skill in flow vs skill in queue is most suited for us.
To me it seems like skill in flow is a lot more dynamic but also more complex, not just as a admin but especially as a supervisor to understand the “disconnect” between skills and wallboard/team/queue.
Skill in queue though seems a lot more straight forward like the UCCX onprem, you put skills and people will that skill get the call?

One main struggle with skill in flow is that we support 15-20 languages in some queues, trying to create the different teams for that to fit each person to present correctly at a wallboard seems very bad?

Any thoughts/ideas/suggestions or anyone who have been in the same situation?

Howdy, got a account level ~30 with 6k man, 5k int, 4k endur.

I just finished the principal - education path and want to look for another job.

Medical/revives seems interesting but since it requires 10k int, I need something in the meantime. Im in a waring faction, 2-3 wars a month with free Xanax, choco and beer, outside of that I love to trade alot and care about building money (hence no buying training).

Any recommendations/tips or suggestions?