u/FivaSaid

Hello FACEIT Support Team,

I hope you are doing well.

I am contacting you regarding an issue with my account ban date and my previous support tickets.

At first, my account was permanently banned by mistake. After the admins reviewed my account, the permanent ban was reduced to a 31-day ban, which I appreciate. However, there is still a mistake regarding the start date of the ban.

I was originally banned on May 6th, but my profile currently shows the ban starting on May 13th. Because of this, the ban duration shown on my profile is incorrect.

I already created multiple support tickets about this issue. Unfortunately, each time I received a response saying that I selected the wrong category on the FACEIT support page. After that, I created new tickets with different categories as requested, but I kept receiving the same response without any actual review of the issue.

This is why I am creating another ticket and sincerely hope this issue can finally be checked properly.

I also have another issue related to my subscription. My FACEIT Premium subscription was cancelled when I got banned, even though I only used the subscription for 2 days before the wrongful permanent ban happened.

Please consider reviewing my ticket and correcting the ban date if possible. If it is not possible to change it, that is completely okay — I only ask for a clear response and proper clarification instead of my ticket being ignored or automatically rejected.

Thank you for your time and understanding. I would really appreciate a response regarding this matter.

TICKET NUMBER : #13482487

Best regards,
SAID BENAYAD

hello faceit admins , i have an issue with support taking lot of time to answer my tickets , it been 1 week and received nothing. i sent all necessary proofs to prove that faceit was wrong about banning me and my brother.

even if we violated the rules of faceit ( and we apologize for doing so) but main account cannot be banned permenetly while second account who has just 200 games gets banned for just 31 days.

please have a look at my ticket darwin for more details , thank you very much

ticket number 13322037

i have a question about smurf bans, if you ever connected a second faceit account in your pc.

will your main account be banned permently and second account for only 31 days? because thats what happened to me. it could be a mistake from faceit right? need admins help , thank you very much