Porsche Service for new Macan EV is awfully, one cut and without car for more then one week
One cut tire. One week without a car. Is this the new "premium" EV experience? :car::x:
Last Sunday, a sharp curb during a quick turn into a parking lot in Castelrotto (Verona) completely cut the front tire of our new Macan EV. What should have been a standard roadside fix turned into a massive logistical breakdown:
1️. App Fail: My wife couldn't find the emergency assistance number anywhere in the MyPorsche App. It took 10+ phone calls just to get a tow truck. 2️. Zero Tools: The new Macan EV setup leaves you with absolutely nothing. No spare, no jack, no emergency kit to fix a sidewall cut. Completely stranded. 3️. The Logistical Nightmare: We were told towing it to Verona instead of our local Bergamo dealer would mean a "fast Monday fix." Fast forward nearly a week: the car is still sitting 100km away, unfixed. 4️. No Support: Porsche Bergamo refused to help bring the car closer or offer a courtesy car. Trying to manage a family of 4 with two active boys (10 and 12) using just our GTS coupe has been a nightmare.
Now we are looking at a €1,000 bill, a 4+ day wait just for a tire to be ordered (how are standard EV tires not in stock?!), and a 200km round trip just to go retrieve it.
I love Porsche, but for a next-gen luxury EV, the service chain and parts supply are completely broken.