Goat support teams not responding anymore?
Hello, I’m reaching out to ask whether anyone has a more direct method of contacting GOAT support. I recently ordered a pair of shoes, and the item I received appears to have significant authentication concerns. I submitted a return request to GOAT and provided all information they requested. I received a message stating that their authentication team would review the case and respond within seven days.
It has now been over three weeks with no follow‑up, despite multiple attempts on my end. I opened a new support inquiry to request an update, but that ticket was closed without any response as well. So it’s not a mixup and they are actively ignoring my emails.
For context, I previously purchased the same shoes from StockX and encountered the same authentication issue. StockX processed that return without any complications, and I strongly suspect both pairs originated from the same seller. GOAT’s return policy clearly allows returns within a time window , and my request should have been honored. The authentication team can address any concerns once the shoes are returned.
Any assistance or guidance on how to escalate this matter would be greatly appreciated.
Thanks!