Face ID and Portrait Mode on iPad Pro M4 suddenly stopped working
Good day Everyone!
I just wanted to ask if anyone has encountered this problem that I am having. Basically a few days ago, both Face ID and Portrait mode were functioning as intended. However, it suddenly stopped working like if ever I will scan my face to unlock the iPad, it doesn’t register. I tried researching on the web about the possible causes of it and according to what I have read, it has something to do with the sensors of the TrueDepth Camera particularly the infrared light. Afterwards, I tried testing my camera’s front cam, everything was working. However, when I switched to portrait mode, the image showing my face suddenly froze but I could still see the grid following my face. I just couldn’t imagine something like this to happen, especially that I took good care of my iPad ever since I last bought it a year and a half ago. Another thing, my iPad didn’t even experience a single drop over the course of me using it. My speculation was that it could be caused by the new update or something else. I am really frustrated that this happened to me. I hope you guys could help me out. Thank you in advance!