u/Flimsy-Year-738

How are you guys coaching reps when most of the selling happens face to face?Ride alongs seem fine on paper but they eat up a whole day just to hear a few conversations. If you manage reps across different locations it gets even worse.I’ve been reviewing a few AI coaching tools that record customer conversations and let managers go back through them later.

I can see how it could save a lot of drive time and give managers a better idea of what reps are actually doing.I haven’t pulled the trigger on anything yet though. My main concern is whether reps will actually use it. Seems pointless to buy something with a bunch of features if everyone stops hitting record after a month.

We’ve been trying to make onboarding more useful but the harder part seems to be what happens once reps are back in real conversations. They can leave training knowing the process and still fall back into old habits a few weeks later. For teams that have figured this out how often are managers reviewing calls or tours after onboarding? And how much follow-up is enough before it starts feeling like extra homework for reps? Curious what’s worked for your team long term.

For anyone that's been using Rilla for a while has it actually helped your team improve close rates? I'm curious what changed if it did. Was it better coaching from managers? Did reps improve because they could review their own conversations? Or was it totally something else?