u/Flowers-In-The-Dark

At this point, I genuinely don't know whether to laugh or cry.

Here's the saga so far:

1. Four years ago, I spent 16+ HOURS on the phone trying to close my old account and open one at my new house because of some “legacy system”. Still not entirely sure what that meant, other than apparently making it my problem.
2. Web forms asking them to disconnect me from the smart meter when I left said property, plus a complaint about the whole experience. Ignored but stupidly, I thought all was ok as I have asked them enough times.
3. Three “final” bills arrived through the post. Paid them all. Then a fourth “final” bill arrived.. another saga to deal with.
4. Fast forward to recently: engineer comes to install my new smart meters but doesn't have monitors. Fine, but does spend about two hours loudly chatting to friends on the phone in my house, so that was nice.
5. Live Chat: I've now been promised the missing monitor FOUR times. Still don't have them and just frustrated by this
6. Email: Sent a compliant and insisted everything is in writing now. Received the response, complete with:

“Here’s a professional response you could send:”

Right at the top too. FFS. 😂

1. Think we're finished? HA.

Remember the house I left four years ago?

My recent smart meter installation has somehow triggered them to open a case against THAT older property which I have no association with, and now they're emailing me about it.

I am genuinely at the end of my tether. I've never missed a payment, I've always provided whatever information they've asked for, and I'm just exhausted with having to chase and explain the same things over and over again, to be ignored and given false promises.

So, fellow British Gas survivors...

• If you've escaped, where did you go and is the service actually any better?
• How painful was switching? Did British Gas manage to close your account properly? How many “final” final bills did you get?
• And most importantly: financially, was leaving worth it?
• Or are all energy suppliers just different flavours of the same bloody nightmare?