r/BritishGas

Young couple, just moved into our first place about 2.5 months ago ( New build, small detached 2 bed house ) and we're having a few issues with BG.

1. De energised / inactive smart meter

2. Not sure what tariff suits.

The day we moved in i took all our meter readings and BG is a dual supplier for our property. Had a few issues setting up our accounts with them and what not but thats all sorted now. The only repeated issue im having is our electricity. We have not recieved a single bill yet. Ive called up countless times trying to get it sorted but they keep saying the house shows as de energised, our meter says inactive but still gives us our readings.

They have asked me for meter readings which have been provided, then asked me to send pictures via email of my meter and it's readings from day 1 to 7 days later.

Every time I call up they never seem to get it sorted and just put it in for "support" we aren't really sure what to do. Again we have never recieved a bill for our electric use yet.

2.

Were currently on a standard variable tariff paying 26.61p per kWh

51.86p daily charge

Within about 2 months we have used about 336kWh according to our meter.

The alternative rates BG are offering

Cap tracker march28 v2

28.11p per kWh

52.40p daily charge

Exit fee £25

Fix and fall October 28 v2

28.81p per kWh

61.21p daily charge

Exit fee £125

Fixed lighter October 27 v2

32.42p per kWh

43.40p daily charge

Exit fee £50

As of right now BG estimate our monthly cost will be around £80 on the standard variable tariff, with every other tariff being at a minimum of £10 extra each month.

Were not really sure what suits us, my partner works during the day, unfortunately ive gone through some unforeseen hardship this year and im currently unemployed so I am home all day.

For reference we are renting this house as we are waiting until we find a home to buy, we estimate we will live here for about 1 year, 2 at a complete push so things like Exit fees etc i would need to take into account.

The way I see it is were better off being on the standard variable as it seems the cheapest so far with no Exit fees. My only worry is price increases as we are new to bill paying and with only one income (absolutely no benefits coming in from the government) we are worried about making money stretch until im back in employment.

Don't even get me started in the gas thats just as confusing.

Hi all

I've been with British Gas for 12 months with my tariff due to be changed in the next couple of weeks.

During my year with them I have never received a statement. I'm regularly paying my direct debit (c. £200 a month) and my account is showing as being in considerable credit (due to never receiving an actual statement/bill), so my credit only ever increases.

I've flagged this with British Gas a few times to be told it will be looked into and resolved within a few days. It never is.

Can anyone explain

A) does the back billing rule apply here if I don't get a statement by the end of the month (when I'm over 12 months)? I think it might but not sure with having enough in my account to cover any statements

B) can I cancel my direct debit? I'd like to start paying into my own savings account (that I won't touch) so I can at least earn interest on my money rather than it being locked away by British Gas. I can then use this to pay if British Gas ever chase.

C) with my tariff ending I'm looking at where best to go. If British Gas continue to be inept and the back billing rule applies I think it makes sense to stay with them, even though they're not the cheapest. Have I assumed this correctly?

Thanks for any insight

As per the title, not so many months ago you could add Peak Save to any tariff.

I had it on a fixed tariff for ages, but then went to a Super Sunday tariff for the extra hours.

I'm now on the Samsung Weekend tariff which is half price 1100-1600 every Saturday and Sunday.

My sister has just moved over from Octopus and I told her she would get Peak Save on a Sunday from 1100-1600 but there's nothing in her account about it...

I assume they've quietly removed it for everybody and you now need to be on a specific "Peak Save" tariff?!

I recently bought a house which was a repossession property. The previous owners were in lots of debt with their energy provider (British Gas) and we struggled to open any new accounts after purchase because the debts remained on the account and flagged to any new service provider we contacted.

For context, the house is extremely run down and we are in the process of doing it up. It needs all new plumbing and as a result, the gas has not even been used since we bought the house. We are still in the process of ripping everything out and getting it rewired. We do not live in the house and only visit on weekends to get work done.

I contacted British Gas who told me I needed to open an account with them so that they could then close the old account and remove the debt attached. They did this then closed the account on the same phone call.

Since then, they have been sending me emails saying I owe them thousands of pounds. They are claiming that this is because they contacted our new service provider (Octopus) and they gave them our readings, which is supposedly different to the reading I gave them on the phone when I opened /closed the account. I find this extremely hard to believe because the number has remained the same for months; I’ve got it written down and it’s the same number as Octopus have. They have told me they will rectify this but it’s been 6 weeks now and I am still receiving emails from them telling me I owe them thousands of pounds. I’m starting to panic here that this is going to start affecting my credit score, when I haven’t even held an account with them for more than 2 seconds. When I contact their customer service they don’t answer and they are highly unhelpful on the phone. How can I get this resolved? It’s horrible being accused of owing so much money when you don’t !

I received my latest bill earlier and it said the meter reading was estimated. This is despite being told several times by British Gas customer service that I didn’t need to provide readings as the meter would do that.

I spoke on the web chat with someone who said they’d raise it as it sounded like a fault but told me to take a reading in the meantime.

I tried to enter this reading in the app but was told it was too high, as it was miles off their estimated readings. Went back to the webcast to ask if I was misreading it where a new customer service rep immediately entered it and produced an updated bill that was 200% more expensive. I’ve now gone from £40 odd credit in my account to owing them £1400 plus.

Has anyone had any similar experiences? Someone is looking into whether the previous readings from previous occupants weren’t reset properly but I won’t hear anything till Monday so slightly panicking about this huge increase in the bill.

I only moved in at the end of June and live alone so I don’t know how I’ve spent so much on energy in such a short span of time.

Anyone else come across issues with the rate not being reset? They’ve already confirmed there’s something not working with the meter and are looking into it but I’m terrified I owe them so much. Guess I’m looking for some reassurance as it’s a Saturday and I won’t hear anything till Monday at the earliest.

Customer service has not been particularly helpful overall and reading other experiences makes me think I should get out while I can.