r/BritishGas

I’m a single occupant in a small flat. I know roughly how much energy I use annually. I was paying about £60 a month with Octopus but decided on a change because Martin Lewis recommended British Gas as being the cheapest at the time. What a big mistake. I was quoted £46 a month for gas and electric. Now less than a month into my contract they want to increase my direct debit to £83 a month. How can they justify this based on a month usage?
My mum pays £65 a month with Octopus and there is 2 adults living there and she is home all day every day. I work full time and I’m hardly ever at home.
I checked all my appliances and how long they run for and I worked out I should be paying around £50 a month.
Customer services said they can reduce my direct debit but then threatened me with debt collectors if I’m unable to pay!

Hi, just want some advice on how best to contact British Gas for this. I moved into a new house and tried setting up Octopus as my electric and gas supplier, I provided them with a meter reading. I've now had an email to say the existing supplier has cancelled the transfer to them as supplier. How do I contact British Gas without being a user and also without having to setup my supply with them I'd rather it all through Octopus. Thanks

Hi everyone,
I already know I’ve messed up, so I’d really appreciate it if people could avoid judging me. I’m just looking for advice 😌😌😌

I’m with British Gas on a smart prepayment meter, and I’ve built up about £210 of debt. I’ve only got around £1.60 of emergency credit left, and I literally have no money until I get paid on Tuesday.
The problem is that I work from home, so if my electricity goes off, I won’t have internet and I won’t be able to work. As soon as I get paid on Tuesday, I’ll pay the full £210, so I’m not trying to avoid paying it.
Has anyone been in a similar situation? Is there anything British Gas can do, like temporary/discretionary credit, or anyone I should call? Any advice would be really appreciated.

Hello all, I've recently moved into a property with a smart meter. However when I tried setting up an account I was met with a message stating I need a reference number, yet I was never given one. Not in emails or physical mail. I've called to ask about this issue and I thought it was resolved but yet again nothing was sent to me. Second time I was given a guest card code, topped up £15 as a test and it never arrived to the meter. Last call also didn't do anything and I'm about to run out of emergency credit. The smart card number I was given does not work anymore for my address and I have nothing to use to top up. I'm very new to this so please go easy on me, could anyone point me in the right direction to get this issue resolved ASAP?

Thank you.

Hi everyone, I opened a British Gas account 6 months ago for the property I moved into, however I was looking at my credit report and on the British Gas section they have my date or birth recorded as 01/01/0001? My date of birth is correct on all my other credit accounts apart from the British Gas one.

Is this a mistake or have they just not recorded my date of birth?

Thanks