u/FoggyOptic

Received this today after 28 days of silence on the ticket. If it goes the full 45 days or more then I will have been near enough 6 months without a ring.

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Thank you for your patience.
 
After technically reviewing your case, we are pleased to confirm that your request qualifies under our warranty policy.
 
Here's what happens next:

1. We'll send you a prepaid return label to ship your ring back to our local warehouse.
2. Once received, your ring will be set aside and sent to our factory for repair.
3. Currently, the full process, including shipping to our factory and back to you, takes approximately 45 days. We appreciate your patience.

 
Regarding your repair:
* The resin will be redone. Please note that existing scratches on the outer casing may remain visible.
 
Please confirm your shipping address and contact information.
 
Let us know before we process your return, and we'll arrange it.