AJIO rejected my missing item claim despite a sealed package & unboxing video. What now?
Hi everyone,
I'm looking for advice from anyone who's dealt with a similar issue with AJIO.
I ordered 2 T-shirts from AJIO and paid ₹915 (₹510 + ₹405). When the package arrived, it was completely sealed. I recorded an uninterrupted unboxing video that clearly shows:
- the sealed package with the shipping label,
- opening it in one continuous recording,
- only one T-shirt inside,
- and the empty package afterward.
The invoice and package both indicate 2 items/units, but I only received one T-shirt.
I reported the issue immediately, emailed AJIO multiple times, and even followed up after 48 hours. Eventually, they rejected my claim saying their internal investigation showed that all items were delivered and that the package wasn't tampered with.
I have:
- Original unboxing video
- Invoice
- Packaging and shipping label
- Screenshots of all chats/emails
- AJIO complaint number
- An NCH (National Consumer Helpline) complaint, which is still "In Process."
My questions are:
- Has anyone successfully challenged an AJIO rejection like this?
- Did NCH help in your case?
- Should I wait for NCH to finish or go ahead and file a complaint before the District Consumer Commission?
- Is there anything else I should do that I haven't already done?
I'm not trying to get anything extra—I just want the missing ₹405 T-shirt or a refund. Any advice from someone who's been through this would really help.
Thank you!