Does warranty claim denial seem reasonable?
Hey all, I have a question regarding BMWs warranty claim denial that seems strange to me. I'm hoping to get as much information as possible to see if I have cause to press BMW and the warranty company.
My Wife's 2019 440i convertible suffered a roof malfunction while opening to the effect of the roof being stuck halfway open then refusing to move in either direction.
We took to BMW under the impression that it would be covered under our "Platinum" warranty. We were informed after a couple of days that our claim was denied due to hoses not being covered.
The diagnosis we received from the service advisor was :
>Confirmed customer concern and found the hard top stalled halfway through travel. Scanned the vehicle and found convertible top fault codes related to the top not being locked. Inspected the electrical system first and verified proper power and ground to the affected components, with no blown fuses found. Performed the emergency hard top lowering procedure for further inspection. During disassembly and trim panel removal, found hydraulic oil sprayed throughout the right rear area of the vehicle. Further inspection revealed the right-side hydraulic line block had failed, causing a significant hydraulic fluid leak across the rear of the vehicle and preventing proper hard top operation.
Unfortunately the three vehicle photos are all that were provided to us by the service department. Also I've included the parts they want to replace along with the costs in CAD$
The questions that perplex me are:
- What is the 'Hydraulic line block'? if this is the part that failed should the warranty be denied?
- Is it common for these hoses to burst like this?
- Is it typical for the tech to clean up the fluid leak? the images show a pretty clean area free of fluid.
- Is it standard procedure to replace both lines and mounting kits in this kind of repair?
Any and all information and help you all provide is greatly appreciated. Thanks all!