Claremont 121 Apartments
I am writing to formally document my experience as a resident of Crest Manor Apartments, now operating under the name Claremont 121 Apartments,located on West Round Grove Road in Lewisville, Texas. I have lived at this property for approximately three years, and during this time I have consistently experienced unprofessional management, poor communication, and a lack of responsiveness to legitimate resident concerns.
Management does not communicate in a timely or transparent manner. Phone calls and messages frequently go unanswered, and it often takes days or even weeks to receive a response regarding important issues. While staff may appear pleasant in person, this courtesy does not translate into follow-through or action when residents need assistance, which aligns with multiple public reviews describing similar issues with communication and management responsiveness at this property.
The condition of the apartments at move‑in has also been unacceptable. A recent example involves someone I know who moved into a unit that was not properly cleaned and had an active roach problem from day one. Despite notifying the office, management has still not addressed the issue or followed up in a meaningful way. Under Texas law, landlords are required to address conditions that materially affect a tenant’s physical health and safety, and roach infestations are specifically listed as an issue that must be remedied. The lack of action on this type of problem is deeply concerning.
There is a noticeable focus on cosmetic upgrades rather than on essential maintenance and resident needs. Management appears more concerned with rebranding the property (including changing the name to Claremont 121) and renovating visible areas like the pools and leasing office than with addressing basic habitability, cleanliness, and service issues. At the same time, both pools have remained closed for months, significantly reducing the usable amenities that residents are ostensibly paying for. When also we pay for partial lockers for a packages to be delivered to $10 a month. They’re always broken down every few months and then the complex refuses to go get the packages out of the lockers. Bring them to the office so that residents can grab their packages.
Policies are also enforced inconsistently. For example, residents are told they cannot work on their cars on the property, yet the rule is not meaningfully enforced, and the community environment around the parking areas often reflects a lack of oversight. Additionally, despite rules about pet waste, dog feces is frequently left throughout the property, suggesting a lack of consistent enforcement or accountability. Public feedback from other residents has similarly noted weak enforcement of pet waste and noise rules at this complex.
Noise is another persistent issue. The community is located directly behind a doggy daycare, and loud, frequent barking can be heard at many hours of the day. Combined with the lack of enforcement around pet behavior and waste on the property, this contributes to an overall living environment that feels poorly managed and disruptive to residents’ quiet enjoyment of their homes.
In summary, based on my three years living here, I do not recommend Claremont 121 / Crest Manor Apartments to prospective residents. The combination of poor communication, slow or nonexistent responses to maintenance and pest issues, lack of transparency, inconsistent policy enforcement, and a focus on cosmetic improvements over basic resident needs has created an unprofessional and frustrating living experience. Reviews and reports from other residents reflect many of these same concerns, indicating that these are not isolated incidents but ongoing patterns with current management.