QC Update — Our Responsibility, Our Checks, and Our Guarantee
We’ve seen the recent EXD SL3001 QC post and the concerns raised in the comments.
First, we want to be very clear: if a customer receives a Watchdives watch with a genuine manufacturing or QC problem, we will take responsibility for it.
The customer in this case can return the watch to our overseas warehouse, and we will send a brand-new replacement directly from China.
We have also rechecked our current EXD inventory. At this stage, we have not found evidence that this is a widespread issue. However, even one watch arriving with an unacceptable QC problem deserves a serious investigation.
About our QC process
Every EXD SL3001 already goes through checks including:
- Movement startup and automatic winding
- Hand-winding feel
- Timekeeping
- Date alignment from 1–31
- Bezel and lume-block inspection
- Crown operation
- Running tests before shipment
These are not new checks introduced because of this incident. They are already part of our QC process.
What we are doing now is adding an additional layer of verification and traceability, especially for EXD SL3001 production, so that these checks are performed and recorded even more consistently.
We are also reviewing the assembly and cleanliness process with the factory responsible for this batch.
When this specific watch is returned, we will inspect it carefully to determine exactly what happened and share the conclusion with the community.
Our promise
If you receive a new EXD with a genuine manufacturing or QC defect, contact us.
If it is our problem, we will take responsibility and solve it properly.
Where replacement is appropriate, the watch can be returned to our overseas warehouse and we will send a brand-new replacement from China.
We know trust is not built by claiming that problems never happen.
It is built by how a company responds when they do.
