Wyze and the great Obfuscation AKA The Recall
Good day Yun, Dave, Lin, et al.:
Sorry to intrude, but I will be relatively brief:
I have (or had) @ least 15 Wyze products (all versions of cameras, vacuum cleaners, bathroom scale…). I bought the solar cam in January 2026. It worked well until it didn’t. Wyze disabled all the solar cams and then began the recall because some mis-guided individuals used the wrong screws to install the solar panel. I had no issues. I hadn’t used the solar panel @ the time of the recall.
I have done everything right and followed all the crazy machinations, but I am now on email #7 with each iteration of email being answered by a different “Wyze Wizard.” I have heard from Dearly, Ricky, John, Mysal, Josan… It’s pretty obvious that Management instructed the “Wizards” to obfuscate the process. I have given the MAC address multiple times, my email address multiple times, where I bought the Solar Cam multiple times (Wyze). Yet, the questions/issues keep coming. I have filled out forms and promised to be good. The questions/issues keep coming.
I did nothing wrong. Please facilitate a refund.
You need no other information from me other than my email address to trace the exchange between me and “Wyze Wizard(s).” But, Order #: US-9208244, purchase date January 6,2026@ 10:29 pm EST.
My email address is: redacted,
Kevin Hyland