Opened case success story
Just wanted to share a positive outcome because I know a lot of us end up on this sub the second a case gets opened, myself included 😅
A buyer opened a case on a swimsuit I sold over snags/pilling/wear. To be clear, I don’t think this buyer was malicious or trying to scam me or anything. I think the item just looked more worn in person than they’d recognized from my listing.
But the suit had been listed as “fair” condition and my description explicitly mentioned visible pilling, small pulls, and minor snags consistent with wear. The photos also showed the wear areas.
I responded once in the case thread, kept it factual, and attached screenshots showing:
- the fair condition rating
- the written disclosures
- the original listing photos showing the wear
Poshmark denied the return request and released my earnings about 20 minutes after I responded.
Biggest takeaway for me: disclose flaws clearly, include photos of wear, and if a case gets opened, just keep your response calm, short and evidence-based.