Would an AI receptionist for small clinics actually solve a problem? Looking for honest feedback.
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I'm exploring an idea for small private clinics, especially those that don't have a dedicated receptionist or receive many calls and WhatsApp messages.
The idea is an AI receptionist that would:
- Answer patient questions 24/7 through WhatsApp or phone.
- Book, reschedule, and cancel appointments.
- Send automatic appointment reminders.
- Answer common questions like consultation fees, opening hours, available doctors, and clinic location.
- Collect basic patient information before the visit.
- Transfer the conversation to a human receptionist whenever needed.
- Allow patients to use it without creating an account, just their phone number.
The goal isn't to replace receptionists but to reduce missed calls, repetitive questions, and after-hours inquiries.
I'm curious about a few things:
If you own or work in a clinic, would this be useful?
What would stop you from using it?
What features would make it a "must-have" instead of just a nice idea?
Are there existing solutions that already do this well?
I'd appreciate honest criticism , even if you think the idea isn't worth pursuing. I'd rather hear the problems now than after building it.