My disappointing Logitech G Pro X Superlight 2 warranty experience in India
I wanted to share my recent experience with Logitech India support and warranty service for my Logitech G Pro X Superlight 2 because I think consumers deserve to know what kind of after-sales support they may actually receive for premium products.
I purchased the mouse on 25 December 2024. A few months later, I started noticing a strange issue where pressing the left mouse button would sometimes unintentionally trigger the middle mouse click. Over time, this eventually developed into a structural crack on the left click shell during normal usage.
The important part here is:
- the mouse was never dropped
- never physically abused
- never crushed or mishandled
The switch itself was still functioning. The issue was specifically the shell/button structure.
I visited the authorized Logitech service center in Bangalore called Supreme Technologies after learning that the old Accel service center (which has exceptional service comparatively) had shut down.
My experience there was honestly terrible.
The product was initially rejected almost immediately at the front desk without proper inspection. Communication was extremely poor and I repeatedly had to insist on getting proper clarification. When I asked for the reason for rejection in writing, they initially refused.
Only after pushing further did they create a job sheet and later close it stating “external damage / user-induced damage.”
What frustrated me the most was that nobody could clearly explain HOW they concluded that.
I escalated the matter through Logitech live support and eventually reached the Logitech Special Care Team. To their credit, they did take:
- invoice
- photos
- a full video of the mouse
I specifically recorded a detailed video showing:
- all sides of the mouse
- overall physical condition
- serial number
- no impact marks or dents
I also explained that the issue started as a functional issue first before becoming a structural crack.
The case was supposedly reviewed internally by their “product specialist team.”
Final outcome?
Rejected again as “user-induced damage.”
No technical explanation.
No engineering reasoning.
No actual assessment details.
Just repeated template responses saying:
“physical damage determined to be user-induced.”
That’s honestly what disappointed me the most.
I own multiple Logitech gaming peripherals, including an older PRO X Superlight, and never expected this level of after-sales support from a premium gaming brand.
At this point, I genuinely question the value of spending premium money on flagship peripherals if customers are not even provided transparent technical reasoning after fully cooperating with support.
However, I’ve now ordered replacement shell parts from China and will repair the mouse myself. Which, is the only option that I have now.
I just wanted to post this so other users are aware of the current state of Logitech warranty support and can make informed purchasing decisions.