u/Frequent_Republic245

I have been a loyal Comcast/Xfinity customer for decades (since 1998 at my current address). I am retired and recently single, living on a very tight income. I can no longer afford Xfinity's skyrocketing prices. Customer service doesn't ever answer. I get disconnected due to "technical difficulties" and cannot speak with an agent. I am getting offers from Verizon to switch to FIOS internet 1 GB for $35/month, which I am seriously considering. How can I work with someone at Xfinity if I can't get through to them? I need to bring my cable/internet bill below $300/month. Is there anyone here who could help me?