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u/Fresh-Box-6185

Image 1 — Amount paid but order not booked. (10+ days now)
Image 2 — Amount paid but order not booked. (10+ days now)
Image 3 — Amount paid but order not booked. (10+ days now)
Image 4 — Amount paid but order not booked. (10+ days now)
Image 5 — Amount paid but order not booked. (10+ days now)
▲ 17 r/UPI

Amount paid but order not booked. (10+ days now)

I paid ₹585.29 to Ajio via FamPay (FamX Wallet) on **09 May 2026 at 07:51 pm** for a shoe order.

**Transaction Details:**

- UTR: 612911177521

- TXN ID: FMPIB54315740000

- Merchant: ajio1.payu@hdfcbank

Payment shows **"Money paid successfully"** with green tick and "Paid in 1.52 s" on my side. But Ajio says AUTHORIZATION_FAILED, order not placed, and they closed the ticket asking me to contact the bank.

It's been 10+ days (past RBI T+5 TAT). FamPay customer care has disconnected my calls multiple times. NPCI helpline also not reachable.

Has anyone faced this? Any advice on next escalation (RBI Ombudsman etc.)?

**Proofs attached** (payment success screenshots + Ajio emails).

Any help would be appreciated!

u/Fresh-Box-6185 — 3 days ago