Hello everyone,
I handed in my shoes for repair (Abbey Dawn 109 Bootie), as they are vintage shoes that I bought in excellent condition. However, the heel was slightly damaged and only needed to be glued back on. (The shoes were carefully packaged so that nothing would be damaged during transport, and the person was explicitly told that they are older vintage shoes and that they should be handled very carefully.)
Today I received the shoes back, thrown together in a bag. The shoes are completely irreparably damaged — the leather is peeling off at absolutely every possible edge, there are scratches, the strap that went around the shoes has come off, and the outsole that was also supposed to be glued was simply lying inside the shoe.
So the work was not carried out properly, and now I am unsure what I can legally or financially claim.
What rights do I have in such a case in Germany, and what amount would be realistic? (The shoes are vintage, they cannot be bought second-hand online anymore, and they are now completely destroyed.)
I have before-and-after photos if that helps.
Thank you very much!