u/Friendly-Moose-3312

I’m trying to understand why I am still being charged for a phone line that was already ported out.

I have contacted customer service multiple times and have repeatedly been transferred between departments. During my last calls, which always lasted over an hour, I was told the issue had been handled. However, I am still being charged. I am receiving a cutoff notice for the line that was ported out but no one can explain if it goes on my credit or collections again this is money lost..... I'm not interested in another hour call that goes nowhere can a supervisor reach out