Mova z50 ultra dragging trash around
Hi,
Let me preface this by saying I've just sent this to the Mova support team, but was hoping that maybe some of you have ideas on how to fix this quickly.
I have a MOVA Z50 Ultra with the roller mop and it has recently stopped picking up debris and is instead dragging trash around (it worked great for around 6 months).
I have checked for blockages (both on the vacuum and base) and found none. I have also:
- Replaced the filter
- Replaced the Tri-Brush
- Checked the rubber on the Tri-Brush cover
The vacuuming noise sounds normal, and navigation also appears to be working normally. A very small amount of debris does end up in the dust box, but the majority of debris is simply dragged around rather than being picked up.
I also tested the robot upside down to see if the brush was spining, it briefly worked and the Tri-Brush was still spinning (it stopped almost immediately complaining that it was not in contact with the ground, so i'm not sure if the Tri-brush is spinning when in contact with the ground or not.
Any ideas on what I could try next?