Premiere suddenly can't handle fragmented mp4 files?
Seemingly out of no where, Premiere started to freeze and give me the “Not responding” message. In Task Manager, it shows Premiere using 90% of my CPU. This only happens in Premiere, I’ve checked CPU usage while playing performance-intensive games and they only use 20-30%.
After some testing, it only crashes when working with fragmented mp4 files. I know they are harder for Premiere to work with, but I am confused why it is happening seemingly out of no where. I’ve been working with frag.mp4 for a couple months, but all of a sudden Premiere can’t handle it anymore. I’m happy to switch to a different file type in the future, but for my current frag.mp4 footage, is there a way I can revert Premiere back to the state it was in when it could handle frag.mp4?
Also, I don’t think the files are corrupted. I separately imported frag.mp4 footage that previously worked perfectly, and the same thing happened. I’m pretty sure the issue is with Premiere. Ideally, I want to still retain the separated audio tracks from OBS, so converting the frag.mp4 files into mp4 files is a last resort for me.
I have tried:
- Restarting my PC
- Updating Premiere, Media Encoder, Windows, and my drivers
- Clearing up storage and %temp% folders
- Closed all apps other than Premiere
- Disabled all apps on startup
- Cleared media cache
- Increased RAM allocation for Premiere
- Resetting all settings and preferences
- Switching everything over to a different SSD with more open space
Specs:
Processor: AMD Ryzen 7 3700X 8-Core Processor (3.59 GHz)
Installed RAM: 64.0 GB
Graphics Card: NVIDIA GeForce RTX 3060 (12 GB)
Storage: 633 GB of 2.73 TB used
I’ll be happy to provide any more info! Thank you in advance.