Lost $150 in promo credits + $200 reset after downgrading Claude Max — is this normal?
I had the $200 Claude Max plan and received around $250 in promotional credits plus a $200 limit reset that was valid until October 22.
I temporarily downgraded to Free, planning to return to Max before October 22. I’ve now upgraded to Pro and noticed that my credits dropped from about $250 to $100 and the $200 reset disappeared completely.
I understand that Max benefits might not be usable while I’m on a lower plan. But I expected the reset to remain on my account until October 22 and become available again if I returned to Max before then. I also didn’t see any warning that downgrading would remove part of my promotional credit balance.
Would you consider this normal/fair, or would you also expect those benefits to remain until their stated expiry date?