I’m honestly pretty confused and frustrated right now and wanted to see if anyone else has experienced something similar.
I recently got reinstated on Outlier after some platform issues, and everything seemed fine at first. I regained access to MM and was still part of the Aether project. But the project suddenly disappeared from Hubstaff, so I couldn’t log time or actually work.
I waited a few days thinking it might just be a sync issue or delay.
Then I contacted support, and they replied saying my account has been permanently deactivated after a thorough review, and that I shouldn’t have access to any projects at all.
But here’s the weird part:
I still have access to MM and I’m still listed as part of the project — it’s just missing from Hubstaff. So their explanation doesn’t fully match what I’m seeing on my end.
I’ve followed all the guidelines and honestly have no idea what I could’ve done wrong. The whole thing feels inconsistent and kind of arbitrary.
Has anyone else dealt with this? Is this some kind of delayed system update, or does Outlier just not fully revoke access when they deactivate accounts?