Very Positive Experience - Safeeds Transport
Howdy all, just wanted to drop in here and do a quick review of my really positive experience with Richard Kane and Safeeds Transport. So if you need help transporting a vehicle, I'd highly recommend Richard and Safeeds based on the great experience I had over the past few days.
A few days ago I put in a request in r/AutoTransport due to an issue with my original transport company that I had scheduled more than a month in advance.
I had a family member moving halfway across the U.S. last weekend (Aug 9) and I needed their vehicle picked up the day before they were set to fly to their new state, so it could be delivered a few days after they got to their new place.
As I said, I had scheduled this well in advance with a different transport company, and was getting updates leading up to the day of pickup that everything was on schedule. The updates said that the day prior to pickup, we'd be contacted by the carrier with a time frame for pickup the following day, and then we'd be contacted again on the day of pickup.
The day before, we received no contacts or updates from the original shipping company. The day of pickup, I contacted them and after waiting on hold forever, finally got through to an actual human being. That person provided no actual help and instead was very condescending and told me that despite being assured that my vehicle would be picked up on a specific date (because of the timing of the move, and needing to be physically there to provide the keys, while also packing up for a move before catching a flight the next day), that the pickup date was just "an estimate" and that it would likely be a window spanning from several days to more than a week, depending on when they could confirm a carrier.
After realizing we were going to be in a tight spot, in a panic I started searching for options and stumbled on this subreddit. I decided it couldn't hurt to try and see if there would be a chance, no matter how small, that maybe another company would be able to help.
That's where Richard from Safeeds stepped in and really bailed us out! It wasn't even 15 minutes before Richard reached out to me and said he may be able to help. At first, he said he could have someone there to pick up the vehicle the following day, which while optimal for our situation, would still work since I could have someone else I knew hold onto the keys and hope that the handoff would go okay without us physically being there ourselves.
After explaining the situation, Richard said he'd see what he could do about a same day pickup and said to give him a bit and he'd call me back. About 30 minutes later, Richard called and said he'd found a transport that was only a couple of hours away from our pickup location and they'd be there to pickup the vehicle.
We spent a little bit of time on the phone both talking and texting. Richard was providing updates and status, sent me information via text and email, and I was able to relay all of that to my family members who were at the pickup location.
Everything went extremely smoothly and sure enough, the transport driver was at the location about 2.5 hours later and after doing an inspection of our vehicle and doing a video walk around, got everything loaded up and headed out. That was on Saturday the 8th.
Yesterday on Tuesday the 11th, the driver contacted me and said he would be in the area in less than 2 hours, and arranged for a meeting location to drop off the vehicle. We met the driver in a public shopping area that was large enough to get the transport truck in there and he unloaded our vehicle, performed another video walk around, and we settled up.
All of the transport documentation was provided, and I had everything texted and emailed to me, and it couldn't have gone any smoother.
Overall, I was extremely satisfied with how everything was handled, from the communications, urgency, updates, pricing, you name it.
I wanted to share my experience here with others so that if they're looking for help with transporting a vehicle, that my experience with Richard from Safeeds was really, really good and I don't think the experience could have been any better.
Feel free to reach out to him if you're looking for help:
Richard Kane, Safeeds Transport, (315) 849-1255
I'm happy to try and answer any questions regarding my experience, if anyone has any.
Thanks again, Richard!