r/TransportSupport

Trying to ship daughters Nissan Versa by this weekend.

Any help or feedback would be great. I am moving from West Virginia to Texas on Tuesday 8/18. I made a booking with Navi to ship my car back on 8/7 and told them I need the car picked up no later than Monday 8/17 because I am leaving on Tuesday. It is now Sunday night and I don’t have a carrier or anything assigned. I called them on Friday and was told I was set for a guaranteed pick up on Monday.

Do I need to be present for the pick up? Obviously if they do not pick up on Monday, it will be impossible for me to be here.

Any help in this would be great, as I am extremely desperate at this point.

Any help or feedback would be great. I am moving from West Virginia to Texas on Tuesday 8/18. I made a booking with Navi to ship my car back on 8/7 and told them I need the car picked up no later than Monday 8/17 because I am leaving on Tuesday. It is now Sunday night and I don’t have a carrier or anything assigned. I called them on Friday and was told I was set for a guaranteed pick up on Monday.

Do I need to be present for the pick up? Obviously if they do not pick up on Monday, it will be impossible for me to be here.

Any help in this would be great, as I am extremely desperate at this point.

Looking for quotes

Shipping a 2022 Tesla Model Y from 28269 (Charlotte, NC) to 98296 (Snohomish, WA / north Seattle). Open transport, car runs fine, flexible on dates but targeting early September.

I've already run into the classic quote-low-then-bump-before-pickup routine, so I'm only interested if you can put all of the following in writing before I commit:

• Price locked — the number you quote is the number I pay. No "the driver needs more money" calls later.
• Deposit at pickup, not up front — nothing charged until my car is physically on the truck.
• Full insurance, in writing — carrier cargo coverage stated per vehicle (not just per load), enough to cover a Tesla, plus how a claim actually works.
• A firm pickup and delivery window you'll stand behind.
• No chargeback or dispute waivers buried in the terms.
• Your MC/DOT number up front so I can verify you on FMCSA SAFER.

I just want to hop on here and tell people about my experience hiring a movie company - I basically don't want anyone to have to ever go through the nightmare I went through.

First off, I've never hired a moving company before and thought they operated like any honest business. As it turns out, nothing could be further from the truth. I ended up hiring Coastal Moving Services who lied about literally every single thing they do in a manner that cannot be easily caught for a first time customer/mover.

Here is the sequence of events I went through:

1. I googled movers and found their name. If you call them, a very savvy salesman will pick up who will tell you they can move your stuff within a 7-10 day delivery window. They never shared that they are just a broker, who hires other companies. When asked if they can also move cars, they will tell you "sure thing, that's handled by another department" and transfer your call. SPOILER ALERT: They do not handle ANYTHING themselves and deceive customers that they can guarantee what they are saying. This may sound minor but its a very important sneaky detail that will affect you later.
2. They got an inventory list from me for a small one bedroom with no major furniture (only personal belongings) and told me I am way under their minimum requirements so I can easily take 30-40 more boxes without it increasing my cost. Their salesmen are VERY savvy and trained to deceive you into signing them but it is hard to figure this out because they sound like normal customer service reps except that nearly everything they tell you is a lie. They got details like how far our place is, whether the building has an elevator, etc. and give you an estimate (Spoiler: This estimate has zero significance whatsoever and they only use this number to get you to make a deposit). I also contacted other moving companies and chose Coastal not because they were the cheapest but because they sounded like they had a good handle on their stuff and I wanted to have zero issues.
3. Everything sounds legit until they get your non-refundable booking fee and moving day arrives.
4. On moving day, they will sent third party laborers they contract your way (this was NEVER disclosed before) headed by a guy who was extremely rude and unprofessional, and whose main job is to rack up your prices by complaining about EVERYTHING. The company who came to us was Loadrans, a third party Coastal sent our way. Before he even entered our place, he complained that the parking lot was 5 mins from our door, which would cost extra. Then he rudely threw open our door and barged in, recording everything without our consent and after 20 mins of ravaging threw our stuff, declares that our stuff will take twice the space than what is listed in inventory because it is non-standard sizes. Remember that our inventory has no furniture to begin with, everything fits into boxes they bring, so this is entirely impossible and a made-up statement. They also are not measuring anything, just stating. At this point, we have paid a large deposit, and they have changed their estimate from around $3000 to over $6000, literally doubling the charge but we are stuck since we already paid thousands in a deposit and cannot change movers. This is why the Coastal and Loadrans operate together - Coastal doesn't have to operate like the mafia Loadrans is and Loadrans gets a guaranteed moving job from Coastal since customers are locked into hiring them as they've already paid a deposit and cannot cancel.
5. I contact Coastal's customer service, who informs me that my items (that they took full inventory of) suddenly are taking twice the space (no evidence apart from just the Loadrans guy sjust making this up) when all I have is clothing and small kitchen items that they need to box. I ask them how their estimate can be so off and they tell me "its just an estimate" and basically treat me like I was stupid to believe their quote in the first place. When I tell them nothing has changed in my inventory, they tell me "that's just my opinion". I am astonished and have to pay double as I have no choice and had to move out that day.
6. I pay Loadrans double the Coastal quote and the main guy tells me my stuff will get to my destination in 9-10 days. Then he gets to sign documents that say something different in fine print that's 5 pages long in tiny font and he asks me to sign to confirm that I agree with what he's saying.
7. They pack my stuff, still complaining that it's too much after I've paid DOUBLE and still refusing to take items that they themselves examined IN PERSON when they doubled the quote.
8. After several weeks of waiting, my stuff is still nowhere to be found. I haven't heard a single thing from the delivery people. When I call customer service, I never get the rep that promised me 7-10 day delivery with insurance covering damages. The reps I get say "you signed a window of 30 days". I would never pay for a company that left me stranded and essentially homeless without my essential personal items for a month. It's been almost a month and I've been told that the truck hasn't even left the site of our pick up.
9. I emailed customer service and they are now blatantly lying by telling me that my scheduled delivery date (which Loadrans said would be the latest my items would be delivered) is apparently just the start of my delivery window and I should expect my stuff to get there 30 days later. I have never dealt with such insane crooks in my life.

What truly bothers me is how easy they find to mislead relatively reasonable customers like myself. Since they only deal with customers once in their lives, they do not care about screwing people over.

What's even more strange is that they enjoy relatively decent ratings on Google, which is how they are getting new customers all the time and deceiving them. I think they bought the positive reviews to stay in business because if you look at Trustpilot (a site I found out much later), the reviews are much more detailed and largely negative.

It is truly bizarre how these guys have been operational for 10+ years after screwing over so many people in exactly the same way! I truly hope no one else has to go through this.

I am posting this because I wish I had found a story like this before I shipped my car.

I used Montway AutoTransport to arrange enclosed transport of my customized Porsche 718 Cayman GTS 4.0 from Chicago to Maryland.

Before getting into what happened, I want to make one thing clear: I am not accusing Montway, Geo-USA Corp, or any specific person of stealing my car. I don't know who ultimately committed the theft. I am just going to explain what happened to me based on the emails, texts, photos, & police documentation.

Booking - I booked the transport through Montway and paid $1359 for enclosed, door-to-door shipping. I also paid $70 for Montway Claims Assistance. Montway is a broker, meaning they arrange transportation through 3rd party carriers rather than physically transporting the car themselves.

When I booked the shipment, Montway emailed me a secure pickup PIN. Their email specifically mentioned not to release the vehicle without the PIN. They also mentioned that once a carrier was assigned, a dispatcher and/ or truck would contact the pickup person to arrange the pickup.

On July 9, Montway sent me a pickup checklist saying RND SAFE CARGO INC was supposed to pick up the Porsche. Two days later, on July 11, Montway sent me another dispatch notification saying that Geo-USA Corp had now been assigned. They also sent me an email confirming the same carrier. They also advised taking pictures of the truck, license plate, DOT number, MC number, etc. I am mentioning all of this because it explains why the pickup seemed legitimate to me at the time.

I was contacted regarding the shipment, timing, pickup, and delivery. The people communicating with me knew details about the transport. I am not posting their names, phone numbers, driver's licenses, or any other private information here. And at this point, I cannot independently verify the real identity or affiliation of everyone who communicated with me. But at that time, I believed I was dealing with the people connected to the transport that had been arranged.

A truck came to my address; my car was loaded onto it and taken away. At that point, I believe the car was officially in transit to the destination. I also received an email directly from Montway saying: 'Montway is pleased to inform you that we have picked up your Porsche 718 Cayman, and it's on its way'. The email gave me an estimated delivery window. The driver also sent me an official email with the tracking link and signed bill. So from my perspective, everything still looked like an active Montway shipment.

On July 14, I received an email from someone identifying herself as a Senior Manager at Montway. It said: ' We'd like to speak with you about your Porsche, as we understand it has already been picked up. An urgent matter has arisen that requires your immediate attention'. This is when I realized something was seriously wrong. Soon after, I received a text from a number claiming to represent Geo USA Corp saying: 'Someone hacked our [ships.cars](http://ships.cars/) account and took your Porsche 2025'. They asked me to report the car to the police.

To be clear, I have no independent way of knowing whether their [ship.cars](http://ship.cars/) account was actually hacked. This is simply what they said. Biggest unanswered question for me yet.

This wasn't somebody randomly seeing a car on the street. The pickup happened when a real transport was scheduled. The people involved appear to know enough about the shipment to make the pickup seem legitimate. So naturally I still wonder: How did they get the shipment information? Was an account compromised? Were credentials stolen? Was information obtained through social engineering? Did the info come from somewhere else in the logistics chain? Was somebody impersonating a legitimate dispatcher or driver? I genuinely don't know.

I kept trying to get information about Montway. Later that afternoon, I emailed the senior manager, and that same night I contacted their support team as well. I was disappointed to see the generic response, and I didn't receive the manager's reply until the next day. That gives you an idea of what that day was like.

I filed the report with the Chicago Police. The documentation identifies my car as stolen and, at the time the report was created, not recovered. They also notified the authorities in Maryland. Eventually nothing happened.

My insurance handled my claim very well and settled it in just a few days - they treated the case and emotions with respect & kindness, I must say.

Many people wouldn't know that Montway's terms make clear that they consider themselves a transportation broker rather than the carrier. Their terms also say their services are considered completed once a carrier accepts the order. Under their loss/ damage section, their terms say: 'Montway is a property transportation broker; therefore, is not and will not be liable for any cargo loss and damage claims for any reason'.

I am not posting this because I want Reddit to decide who committed a crime. That's not my job. I am posting it because if you are thinking about transporting a Porsche, Ferrari, Corvette, Mercedes, BMW, or any other valuable vehicle, you should know that a fraudulent pickup can look incredibly legitimate. Do not assume someone is legitimate just because they know private details about your shipment. Save every email, screenshot every text, photograph the truck, photograph the plate, keep the bill of lading, keep every piece of documentation - trust me, I have every single piece of information even though I had not thought of such an outcome to begin with.

Other people can read what happened and make their own decisions about who they trust with their cars.

And if Montway, Geo-USA Corp, law enforcement, or anyone else involved has documented information showing that I have any factual detail wrong, I am completely willing to correct the post.

As far as I can tell from my emails and my memory of everything that happened, Montway never even sent any acknowledgement of the event or an apology for what I went through.

Howdy all, just wanted to drop in here and do a quick review of my really positive experience with Richard Kane and Safeeds Transport. So if you need help transporting a vehicle, I'd highly recommend Richard and Safeeds based on the great experience I had over the past few days.

A few days ago I put in a request in r/AutoTransport due to an issue with my original transport company that I had scheduled more than a month in advance.

I had a family member moving halfway across the U.S. last weekend (Aug 9) and I needed their vehicle picked up the day before they were set to fly to their new state, so it could be delivered a few days after they got to their new place.

As I said, I had scheduled this well in advance with a different transport company, and was getting updates leading up to the day of pickup that everything was on schedule. The updates said that the day prior to pickup, we'd be contacted by the carrier with a time frame for pickup the following day, and then we'd be contacted again on the day of pickup.

The day before, we received no contacts or updates from the original shipping company. The day of pickup, I contacted them and after waiting on hold forever, finally got through to an actual human being. That person provided no actual help and instead was very condescending and told me that despite being assured that my vehicle would be picked up on a specific date (because of the timing of the move, and needing to be physically there to provide the keys, while also packing up for a move before catching a flight the next day), that the pickup date was just "an estimate" and that it would likely be a window spanning from several days to more than a week, depending on when they could confirm a carrier.

After realizing we were going to be in a tight spot, in a panic I started searching for options and stumbled on this subreddit. I decided it couldn't hurt to try and see if there would be a chance, no matter how small, that maybe another company would be able to help.

That's where Richard from Safeeds stepped in and really bailed us out! It wasn't even 15 minutes before Richard reached out to me and said he may be able to help. At first, he said he could have someone there to pick up the vehicle the following day, which while optimal for our situation, would still work since I could have someone else I knew hold onto the keys and hope that the handoff would go okay without us physically being there ourselves.

After explaining the situation, Richard said he'd see what he could do about a same day pickup and said to give him a bit and he'd call me back. About 30 minutes later, Richard called and said he'd found a transport that was only a couple of hours away from our pickup location and they'd be there to pickup the vehicle.

We spent a little bit of time on the phone both talking and texting. Richard was providing updates and status, sent me information via text and email, and I was able to relay all of that to my family members who were at the pickup location.

Everything went extremely smoothly and sure enough, the transport driver was at the location about 2.5 hours later and after doing an inspection of our vehicle and doing a video walk around, got everything loaded up and headed out. That was on Saturday the 8th.

Yesterday on Tuesday the 11th, the driver contacted me and said he would be in the area in less than 2 hours, and arranged for a meeting location to drop off the vehicle. We met the driver in a public shopping area that was large enough to get the transport truck in there and he unloaded our vehicle, performed another video walk around, and we settled up.

All of the transport documentation was provided, and I had everything texted and emailed to me, and it couldn't have gone any smoother.

Overall, I was extremely satisfied with how everything was handled, from the communications, urgency, updates, pricing, you name it.

I wanted to share my experience here with others so that if they're looking for help with transporting a vehicle, that my experience with Richard from Safeeds was really, really good and I don't think the experience could have been any better.

Feel free to reach out to him if you're looking for help:

Richard Kane, Safeeds Transport, (315) 849-1255

I'm happy to try and answer any questions regarding my experience, if anyone has any.

Thanks again, Richard!

Purchased 2024 C8 in Sunset Florida 4/2026. Transporter contracted stole my car. Wish I read these reviews before I used them. Gave me the story this is the first time something like this has ever happen to them. Lies they scamming and stealing. Wish all kind of terrible karma. Then never wanted to return my deposit. Hope my insurance company rip them a new one.

I am considering a move from NYC (well, new jersey, but just outside NYC) down to New Orleans. I own 5 cars, 4 of them vintage German cars. Everything runs and drives. I have been thinking about how I would move them all. I have considered enlisting some friends for an epic road trip. But failing that, i wonder if there is any discount I would get should I pay to have them transported.

Its about 1300 miles and as far as I can tell I should expect around $2k or so to move a car that distance? Does that mean that an auto transporter is going to just charge me 10k to move all 5 of them? would I find a hot shot guy to do it for a more competitive price? can a hot shot even move those all at once? I have got to think all of them going from one place to the other makes it much easier for the driver as its 2 customer meets rather than 10. is there a discount to be had?

Any input from you guys? whats my best course of action? this would be next year sometime so I am just starting to come up with a plan. I do not have dates yet, when it gets to that point I could be pretty flexible about dates.