Car insurance - incorrect claim
I recently took out a policy with 1st Central Car Insurance and upon taking out the policy, they asked me for a ‘period of cover letter’ from my insurer, presumably as I had declared a claim on my record of 01/08/24 and they wanted proof of this. At the same time, they provided details of my previous claim on the insurance database (which was actually 07/09/2024, not the date 01/08/2024 that I’d mistakenly put when I took out the policy).
I confirmed my error and that the claim should only be that on 07/09/2024. Since then however, they have emailed back to include both the 01/08 and 07/09 claim on my record, and requested me to pay an additional £390 for this.
I have attempted to resolve this by email, stating that I confirm only the 07/09 claim, but they are now saying I need a ‘period of cover’ letter from my previous insurer (Aviva) which I cannot access from my previous documents. I have requested this from Aviva again but they have just provided my NCD letter which doesn’t contain the details that 1st Central apparently want.
I have until the end of tomorrow (07/07) to pay up, or supply the period of cover letter, or they will cancel my policy.
What would you recommend I do in this situation? I am considering cancelling the policy myself and taking out a new one entirely, but am I going to come across the same issue? I don’t want my insurance to be cancelled but am concerned if I pay now, then I am effectively ‘admitting’ that the 01/08 claim is valid, even though it was my mistake in the first place and no such claim exists. Any suggestions very much welcomed!