u/Frosty_Dress_9814

Dear Kraken support, unfortunately, I am still waiting that the temporary funding restrictions are lifted from my account.

There was a misunderstanding of the report about a fraud case I asked the live agent 2 days ago. All I wanted was clarification from a fake mail I received. My account was not compromised at all and I didn't lose anything nor did any third party get access to it. I have already stated that in a filled out report the support requested me to fill out.

They told me by mail that I should confirm that and after that, my restrictions are lifted again. Now, they are still there.

It's extremely urgent for me so I hope you can help with that.