Compulsive Excuses
Have a new team member. Great guy. Team loves him. He's doing well. But I've noticed if something doesn't go right in his training he always has an excuse.
Recently he was behind in his work so we took him off his regular duties to help him catch up. His screen showed idle for that entire period and the work wasnt touched. When questioned, he said there were issues with his laptop.
He's doing well, great results. I'm not concerned. But this is one of maybe 5 similar examples.
I'm keen to help him past this as I feel it's that he doesn't feel safe admitting to mistakes as he's just started a few months ago and I'm keen to let him know I don't mind mistakes so long as there is ownership of when the work isn't done and a simple way forward from him showing he's owning how it will be.
Thoughts on how to phrase or go about this? I have some ideas but keen for new perspectives.