u/FuenteFOX

PS2 Box for continuity (sorry/not sorry?)

On Sunday May 10th about 2am-ish my Portal died. Was playing (while charging) and it just kicked the bucket similar to if you pulled the power plug on your TV or computer. At the time it was less than 5 weeks old.

Tried several hours of "fixes" based on Google searching but had a warranty/return claim open by 10am with a prepaid return shipping label. After posting to this sub I got a lot of suggestions but sadly no fixes so off it went to a FedEx location about 2pm Tuesday (in Oklahoma). It made it there (Texas) by 10am Thursday and was either repaired or swapped and shipped out by 3:30pm that same day, spent Friday hopping around Texas and was just returned Saturday at 1pm.

The warranty process was quick and smooth. The only problem I encountered was my particular issue wasn't listed in the "reasons for return/repair" as "not powering on" wasn't an option so I selected something along the lines of "button not working" because, technically the power button wasn't working? Filled in a few details like Serial #, Model #, and my info and I had the email from Sony with the prepaid shipping slip in 5 minutes. Didn't need a receipt or proof of purchase... which I actually found a bit odd.

Anyway this is what I was sent back. Not sure if it's new or a refurb. Pretty sure it's not my original as the turn around was too quick... and it has a different Serial#. I shipped it to them just bubble wrapped in a plain box so the gray inner Portal boxes are new and were inside a plain brown cardboard box. All-in-all I'm pretty happy with things. Sucked to be without it for a week but in everyone's life a little rain must fall.

TL;DR - My Portal broke. Had it sent off and got a return within a week. Glad to be a part of the Portal-Pack again.

(PS2 box for click-bait, sorry/not-sorry)

If any of you esteemed PSPortal elders can provide advice on my situation I'd greatly appreciate it.

New PS Portal, less than 5 weeks old. Hasn't been dropped, left in a hot car, or anything that would cause premature damage or wear/tear.

Turn it on last night. I've got 31% battery so I plug in my charger then headphones. Start playing Skyrim. About 5 minutes in the Portal just dies. No power-down, no dropped connection, just immediate blank-black-screen, dead. Tried to power it back on and nothing.

Now I've tried all of the Google result suggestions. Hold power button or combination of buttons for XX seconds, different chargers, connect to PS5, etc., and I get nothing. No charging indicator when plugged in and the Portal shows no signs of life no matter what I do. Nothing visible, no sound.

Am I boned? Should I just send it in to Sony?

Again any help or advice is appreciated.

(Oddly enough this is my second Sony/PS product that has died while playing Skyrim. My 60gig PS3 Fat died in 2011 about 90 hours in at Markarth's Understone Keep, and this Portal died about 180 hours in near the Markarth blacksmith. I don't even spend a lot of time in Markarth, I hate that city.)

TL;DR - My 5 week old Portal died-died. Looking for any "fixes" other than the most common remedies before I send it in to Sony. Yes I put 180 hours into Skyrim in 5 weeks.