
u/Full_Caterpillar_640

These battery connections are not the same!
There appears to be confusion at Lymow Support regarding the Direct Battery Charge Cable. The cable for the ONE battery Will Not connect to the PLUS battery.
Pic 1: One battery on the left, Plus battery on the right.
Pic 2: Close up of ONE battery connector and Charge Cable
Pic 3: Cable connected to One battery
Pic 4: Cable connector next to Plus battery connector. Not only different visually, cable Will Not connect to the Plus battery!
Responsible_Tough483, please post your email from CS here. Thank you for bringing this to our attention.
Where do I find the status of my open ticket. I signed in at Lymow Support portal page and entered my ticket # in the search bar. NO results, ticket #70433, issued by Lymow 10 days ago. NO response since.
reddit.comI made some changes following suggestions from other users.
I made my front and side yard zone smaller, now .59 acres.
I deleted the no go zones for the 3 trees.
I turned on Smart, all categories.
I removed the contact brushes from the docks.
Current settings: 2.4" cut, 2fps, Power, Max path overlap.
Current conditions: 78F, breezy, full sun, very dry and short grass. Rtk: .01m both mowers. Both mowing same zone. Todays mowing is extremely easy.
Both mowers are operating as you would expect. NO Issues. NO blade stoppage! No weird mid-zone path hopping.
If they complete the zone successfully, I am tempted to say No Go Zones are screwing with mower path logic, and causing multiple E15 Errors, and possibly blade stoppages.
Makes no sense.
Update, didn't quite get to finish this zone on 2 mow / full charge cycles. But, overall performance was much, much better wtith the nogo zones deleted. I will continue to test and refine for better results. More optimistic now, fingers crossed!
THEY ARE out mowing today, but not without issues...
Red One did well this morning on the large zone behind the black fence seen later in this video.
However, Yellow Two would not Auto mow any zone this morning due to NO Rtk, or very erratic readings of from nothing to 5.0m all the way down to .01m, but too often NO rtk, to a lot of 3.0m rtk.
All the while Red One was showing .01m nearby.
I used Yellow Two for Remote Mowing for 45 minutes in thick tall grass with no issues and no blade stoppages.
I also tried a good dozen various forced restarts, to try to get it to Auto Mow, no avail.
After recharging both, Yellow Two returned to normal operation with .01m rtk showing consistently. GO FIGURE!!!
Both mowers were having considerable trouble doing their 180's on this 30 degree slope, as seen in the beginning. I filmed 40 miutes earlier of all the failed 180s happening.
After about 40 minutes in, Yellow Two started up with the 30 second blade stops about every 3 or 4 minutes. THIS Morning, there were no stoppages mowing in much, much heavier harder conditions in Remote Mowing Mode. Again, EXPLAIN THIS !
AFTER about 20 minutes, the blade stoppages stopped happening, Again, Explain This !
While they ARE mowing with LOTS of hand holding;
I was really hoping to be mowing the park below by now!
BUT, SO FAR, my two Pluses CAN NOT keep up with my immediate yard - about 1.3 acres.
Deck View
Plenty of blade clearance between the housing and blades. Maybe 5 mowing cycles since last cleaning.
BLADES Turning Off for 50 feet, after every 200 feet of Mowing.
Blade Motors cut out for 30 seconds while the mower keeps traveling. These stripes are 150 feet long.
Todays settings: 2.8" cut, 2fps, Power Blade Speed, extremely dry grass cut yesterday.
SO, TODAYS MOW IS EXTREMELY EASY, and yet the motors are cutting out. This is happening with my newer Plus (Yellow Two).
What's the point in mowing, if it's leaving a 50 foot path uncut every other path? And What Happens Peak Summer when my grass is thick and growing like crazy ???
LYMOW, YOU have to get this fixed now!
Daily operation is proving difficult. Even with my docks inside my garage on a clean flat floor, charging is proving challenging.
Every third docking with either mower onto either dock is requiring some intervention to either start charging and/or to keep charging.
STILL no word on my extra batteries, which for my situation, would simplify daily operations.
I Am Not going to leave $6,000. USD sitting outside at night no matter how very safe it is here.
My other (older Red One) Plus is doing this as well, but so far requires thicker grass, before cutting out like this one does.
I tried Remote Mowing yesterday with Red One. IT was heavier, thicker conditions, and the blades were shutting off so often, I Gave Up On the Remote Mowing!
Isn't Remote Mowing supposed to be a feature?
I could have done the same area 4X's faster with a cordless self-propelled push mower.
So, I have 2 very new Pluses that are Not Performing how they should. And on top of that, mine have lousy Mowing Logic and Path And Zone Management; along with extremely slow commutes to/from the zones and/or the charging docks.
BTW, the decks are pretty clean. Grass/juice buildup is not the problem here, Or extreme conditions.
BEFORE, these last 3 updates, I never had weak rtk readings.
Now, I see .002 and .003 frequently instead of the the prior usual .001. My rtk has not moved.
I am also observing that Red One's blade motors are louder and not as nice sounding as the other mower. Also the deck on Red One is getting loud banging noises over bumps and a lot more deck bouncing than the other, in identical conditions.
These issues appear to be building...
This is all so very annoying...
And so, soo disappointing
UPDATE: After recharging both mowers, I sent them out to finish the zone.
I filmed 15 minutes of truly the most bizarre and random path execution and zone management that I have seen yet.
It's almost like something broke their internal logic, both of them.
After finishing, I performed this evenings update on both, no apparent additional issues.
Our very own 'Learn and Choose' with another great product video.
IF Only, Lymow would adopt and adapt, even some of these abilities, our mowers would perform so, so much better!
I love the cut quality and easier charging of my 2 Pluses. But when I see other companies with their advanced navigation, far better object and hazard avoidance, work flow management, auto mapping, and so much greater ease of use;
I AM left SERIOUSLY WANTING MORE, out of my Lymows.
Question regarding Support
My last 2 emails to Support have gone unanswered (sent 5/8 & 5/10).
NO Auto Response with the accompanying Ticket #.
Anyone else getting ticket #'s issued over the last 2 or 3 days? TIA.
Question regarding Support
My last 2 emails to Support have gone unanswered (sent 5/8 & 5/10).
NO Auto Response with the accompanying Ticket #.
Anyone else getting ticket #'s issued over the last 2 or 3 days? TIA.
Deck Cleaning, I have used this for 5 nights now.
Product improves ease of cleaning with each use. Last 2 nights: Quick garden Hose Spraying, almost no brushing, and quick wiping any remaining buildup with a coarse dry cloth. Spray coat deck with product in pic on Amazon
10 minutes all in, start to finish.
Before pic: Only 3 hours mowing today, each mower.
After pic, after hosing 2 minutes each, before wiping.
Two Lymows mowing challenging terrain.
Red One is having trouble with the rain runoff channels hidden in the grass. I will mark these out before the next mowing, and most likely backfill with gravel soon.
But he is getting it mostly done.
Yellow Two is mowing about 30 feet above where he drove off the edge and fell earlier today.
I think these slopes are only about 30 degrees, but the mowers have a lot of trouble on the 180s, no matter the stripe angle.
Granted the turf is uneven and Not smooth. BUT, the drive algorithms need serious work improving 180s, slipping, sliding, and getting unstuck.
Spinning one track for 15 seconds before trying something else is lame.
My tractor mower is still in the shop, so I could not pre mow these areas down to 4".
My Plus went over the edge today.
I had several error messages and had been clearing them remotely, before this happened. Only superficial scuffing for damage.
Turned it around and drove it down the hill, across the park, and back up my steep access lane. And on up to the house to recharge.
LESSON: If you clear errors under trees, drive it back to open sky every 8 minutes or so, before Tapping Resume; so as to re acquire a strong rtk signal.
I will do this next time I get errors under trees.
Charging Issue:
My older Plus would not charge today, either dock. Not a dock charge issue, as my new Plus will charge on either dock.
After trying my usual fixes, I found the solution:
Press and hold the Plus button until deck begins to raise. IT rose up tight against the dock charging pads and began to charge!
Anyone with a Plus and charging issues, should try this. Contacts were clean before beginning. Still charging now.
UPDATE: 2nd charging cycle today, this time the mower in question auto adjusted deck height after being driven onto the dock. Both charging normally.
UPDATE # 2: Same problem this morning, when I went out to repower to finish charging for today's mowing
Pressing the Plus to activate deck lift, solved it. Charging again.
Back mowing again, rain yesterday.
Lowered to 2.4inch cut to help the summer grasses to get started. However, the bumper is getting triggered by larger bumps, and the transition to the driveway from the far sideyard.
Other than that, they appear to be off to a good start today.
I sure wish Lymow would fix that mid zone path jump seen at 49 seconds into the video.
New Plus in the near zone, older Plus in the far zone. It's having trouble with the uneven ground and extra thick turf.
ALMOST no glitches duing setup, really went smooth, compared to all other new setups I have done. UNPAIRED all devices from my phone, before starting.
I DID have to do the 5X forced restart to get the firmware update.
After updating, I waited 15 minutes, unplugged battery for 20 minutes.
Re-Powered On, Wait for Greeting, Transferred maps from my 1st Plus to this new Plus. Restart Mower.
Set mowing settings, Tap Mow, this new Plus sounds quieter. It just finished 1st Mow cycle.
Also, Loosened tracks a full 3 turns, Removed chute restrictions, and coated deck with anti stick.
For those curious, I paid up to get a Plus instead of a One, for replacing my failed One #3. 9 weeks total time for delivery.
Can't get today's video to post!
Unplugged battery overnight. Powered off Rtk. Closed app.
Today: Restarted phone, Plugged in battery, power on Mower, Power on Rtk, wait for greeting. Open app.
Mower display is showing cutting hight in Metric, go to app to toggle between Metric/Imperial 2 times. Mower display still shows in Metric. I don't know if it always does, I never noticed before.
Force Software reset, Push Power and Home buttons together to force ShutOff. Repeated this step 6 TIMES.
Display still shows Metric cut height.
Successful completion of 1st mow cycle today, back on charger.
Results: Rtk .01m, no jumping paths during mowing. Everything appears back to normal. We will see if it recharges to 75% before resuming.
UPDATE: Battery auto recharged on dock to 100%. (I don't have auto resume turned on).
After 3rd no go zone was completed, the mower started doing that bizare skip a path, at mid path. I sure wish they would adjust the path management to make its path correction at the end of a path, even if it is mowing the same half path twice before its 180 at the end.
Something about that really annoys me. The zone is only 1/3 finished. Now it is going to spend the rest of the zone skipping over 1 path mid zone. That adds up to a lot of wasted time when you have acres to mow!
Today, I let the mower choose its starting point, in case that had something to do with path management. Main area first, perimeter second.