[IT] Revolut account randomly placed under review with no explanation
My Revolut account was placed under review 3 days ago with zero notice and no reason given. I hadn't done anything unusual and have been relatively less active on the account since the year started.
Everything is blocked and support has been completely useless, same copy-pasted responses on loop, no real update, and when I asked to escalate, they basically said it wouldn't help.
Honestly, this whole experience has made me seriously reconsider ever using Revolut again. I've been their customer for 6 years now, and have even been paying for the metal plan for 4 years. I trusted them with my money and they can just randomly block your access to it with no explanation, no transparency, and vague timelines. That is not okay, and I don't think enough people talk about how this can happen to anyone out of nowhere.
I'm now actively looking into filing a formal complaint, whether through Revolut directly or through a regulatory body. Has anyone been through this? What actually worked for you?
- How long did your review actually take?
- Did anything specific help speed it up?
- Is there a more effective way to reach the compliance or review team directly?
- Has anyone had success escalating to the ABF or Banca d'Italia?
Thanks!