What would be the appropriate next step to do?
My husband works as a live-in superintendent in Canada, and our apartment is part of his employment. We’ve recently been having issues with the site cleaner, and we’re unsure what the proper next step is.
Earlier this year, during my husband’s lunch break, the cleaner knocked on our door asking for his assistance. My brother-in-law answered and politely told her to wait for my husband to come downstairs. About 5 minutes later, she knocked again. I answered this time and explained that my baby was napping and asked if she could please stop knocking repeatedly and just wait for him to come down.
About a minute later, she knocked even harder and then walked away. We decided to let it go at the time.
Last week, another incident happened. In the afternoon, while my baby was napping and I was resting, the cleaner knocked on our door three separate times. I tried to ignore it, hoping she would stop. After the third knock, I suddenly heard our apartment door open.
That immediately made me uncomfortable, so I got up and confronted her. She pointed to a spray paint can inside our apartment that belongs to my husband and asked about it. I asked if it was hers, and she said no. I told her I would ask my husband first. She then walked away and never came back.
My husband reported the incident to the site administrator, property manager, and senior director because we felt uncomfortable and unsafe with someone opening our apartment door while I was home alone with our baby.
However, the only response we received from all of them was: “Does the cleaner have a master key?” My husband answered that he didn’t know, and that the door happened to be unlocked at the time. After that, nobody addressed the issue further or acknowledged our concern.
Our issue is not whether she used a key or whether the door was unlocked. Our concern is that an employee opened our apartment door without permission. Regardless of intent, it crossed a boundary and made us feel unsafe in our own home.
We’re trying to handle this professionally, but it’s frustrating to feel like the concern is being dismissed instead of properly addressed.
Has anyone else dealt with something similar in staff housing or live-in superintendent situations? What would be the appropriate next step from here?