u/Fun_Preparation_5738

I ordered the R3 directly from Dyson on launch day. Dyson accepted my order, charged me, and confirmed a 3–5 business day delivery window. Then I was told the R3 was actually out of stock with no ETA.

Dyson eventually agreed to cancel my order so I could buy the same machine from Best Buy. I did exactly that.

Then, less than eight hours later, Dyson shipped the supposedly unavailable robot I had already canceled.

What followed was weeks of contradictory answers, escalations, executive-office involvement, and an absurd amount of time spent trying to get a straight answer about a $1,199 purchase. Eventually Dyson refunded me, and I decided to give the R3 I purchased from Best Buy a fair chance.

Then came its first cleaning mission.

The R3 left the dock, did essentially nothing, reported the cleaning as completed, and then died with a dead battery right in front of the dock.

I honestly couldn’t make this shit up.

Maybe I received a defective unit. Maybe it was a software issue. But after everything that happened with Dyson’s launch, ordering, inventory, cancellation, fulfillment and customer service, having the robot fail this spectacularly on its first actual cleaning mission was enough for me.

It’s going back.

I bought Dyson because I expected a premium product from a company with a premium reputation. At this point, I’ve lost confidence in both.

I think I finally understand why nobody at Dyson can tell me what is happening with the R3 Nurovi in the U.S.

Apparently, even Dyson’s own systems don’t agree with each other.

I placed my R3 order and have been trying to get a straight answer about when U.S. customers will actually receive these machines.

Since placing the order, Dyson has sent me a “back in stock” email every night at approximately 12:33 AM.
Every single time, I click through and the Dyson website still says OUT OF STOCK.

Then last night’s email added another layer of confusion: it told me that my order could not be canceled.

Today, I received an email directly from Dyson’s Executive Team.

Nick from the Executive Team offered me two options:

1. Keep my existing order active, wait for the R3 to become available, and receive a $150 goodwill credit.
2. Cancel the order for a full refund and receive a 15% discount toward a future R3 purchase when it becomes available.

So apparently:

Dyson’s automated email: “Your order cannot be canceled.”

Dyson Executive Team: “You can cancel your order for a full refund.”

Dyson’s website: “OUT OF STOCK.”

Dyson’s automated emails: “BACK IN STOCK.”

😂

And there’s another piece of this that I find interesting.
I found U.S. import records showing two separate shipments of the RB05-B Spot+Scrub UV US/MX/CA from PICEA Robotics to Dyson Inc.:

August 25:
460 cartons, approximately 9,522 kg, shipped from China to Long Beach, California.

September 11:
570 packages shipped from Yantian to Los Angeles.
Bill of lading: EGLV010600875910.

That is 1,030 packages/cartons across those two documented shipments.

To be completely fair, I am NOT saying that equals 1,030 individual R3 machines. The import records don’t establish the number of retail units inside each carton/package.

But the records do show substantial quantities of the RB05-B platform entering the U.S. for Dyson during this launch period.

So where is the disconnect?

Are these units sitting in a port?

A warehouse?

Waiting for distribution?

Allocated to other channels?

Why is the website still showing OUT OF STOCK?

And why is Dyson’s system repeatedly sending customers “back in stock” notifications when the product isn’t actually available to purchase?

I’m keeping my order active. I want the machine.
But at this point, I would really like to know what is actually happening behind the scenes.

If anyone in the U.S. has actually received an R3 Nurovi, please comment.

I’m genuinely trying to determine whether ANYONE has taken delivery of one in the United States yet.