r/dyson

Image 1 — Deceitful Warranty Practice?
Image 2 — Deceitful Warranty Practice?
Image 3 — Deceitful Warranty Practice?
Image 4 — Deceitful Warranty Practice?
▲ 67 r/dyson

Deceitful Warranty Practice?

Dyson tried charging me $170 for a failed part on a 3-month-old, $800 vacuum. Here’s what happened.

I purchased a Dyson V15 approximately three months ago. Recently, the rubber gasket around the cyclone assembly started pulling out of its housing.

I contacted Dyson expecting a straightforward warranty replacement, considering the vacuum has a two-year manufacturer’s warranty.

Instead, Dyson support classified the problem as normal wear and tear and told me a replacement part would cost $170 plus tax.

When I questioned how a component failing after just three months could be considered normal wear and tear, they offered me a 30% discount.

I pushed back again and insisted that a premature component failure should be evaluated under the warranty.
Only then did Dyson agree to replace the part for free, describing it as a special, one-time exception because of my loyalty.

I appreciate that they’re now offering a replacement, but my concern is bigger than my vacuum.

How many customers accept the initial denial, pay for a replacement part, or simply give up rather than challenge the decision?

I don’t know whether my experience reflects a broader practice, but I think it’s worth asking.

I’m sharing screenshots of the conversation because consumers deserve transparency about how warranty claims are evaluated.

Has anyone else had a similar experience with Dyson warranty support?

u/Specialist_Egg2625 — 4 days ago
▲ 5 r/dyson

Weird sound when it switches off “dong”

I read it can be motor related, but it seems to work fine, besides the sound when I stop it.
I vacuumed some flour before the incident. Can it be related?
Thanks for any tip!!

u/miam-muenchen — 4 days ago
▲ 6 r/dyson+1 crossposts

Dyson Diffuser

Is it really effective? I have the first generation Dyson I think. The pink and grey one, along with the blue and gold one.

u/Specialist_Income_31 — 4 days ago
▲ 1 r/dyson

Replacing bulky corded Shark upright vacuum with a Dyson, to supplement a Roborock robot vacuum. Considering between V8 Cyclone vs. PencilVac FluffyCones. Any recommendations?

Hey there,

We’re looking to replace our household upright vacuum (a bulky corded Shark unit, don’t have the model on hand) to use as a more powerful manual supplement to our Roborock Qrevo S, for spot cleaning and furniture/cat hair.

In navigating the many (frankly confusing) Dyson models and terminologies, I’ve become gravitated towards the PencilVac ($425 on Amazon) and V8 Cyclone ($300 there too) due to their prices and features. However, after plenty of research on specs and reviews, I sense there are pros and cons to each - namely, V8 Cyclone doesn’t come with many accessories, and PencilVac isn’t very practical as a handheld vac for non-floor tasks.

Obviously, PencilVac is very attractive aesthetics-wise, and would be a massive improvement over our bulky Shark, but then again, so would the V8 Cyclone, just not quite as much.

We have a relatively small space, so capacity and battery life aren’t as important to us as nimbleness and slimness.

Are there any owners of either (or both?!) who can provide your experiences and thoughts on these points? Anything would be greatly appreciated - we’re heading to our nearby Dyson store to check them both out today.

Thanks!

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u/megamusix — 4 days ago
▲ 3 r/dyson+1 crossposts

Philips 2 in 1 Airstyler vs Dyson Airstrait / Corrale / Airwrap Origin

I have 2A - 2B hair type with long tailbone length hair. My hair is quite frizzy sometimes. I already have Philips 2 in 1 Airstyler and Philips Kerashine Hair Straightener. Is it worth splurging on Dyson? I style my hair once a week or when going to trips.

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u/asvk99 — 4 days ago
▲ 4 r/dyson

Fluffy head collecting dust

I’ve had my Dyson V8 for a couple of years. I use my fluffy head on wooden floors. But it’s not very effective, a lot of dust just accumulates around the edges and in the wheels. Even after cleaning it. This picture is after one minute of vacuuming. So I have to constantly wipe off the accumulated dust into dustballs and vacuum the dustball instead. Is this normal? Is there something I can do?

u/looony86 — 4 days ago
▲ 81 r/dyson

⭐☆☆☆☆ After everything I went through with Dyson, this was the final straw.

I ordered the R3 directly from Dyson on launch day. Dyson accepted my order, charged me, and confirmed a 3–5 business day delivery window. Then I was told the R3 was actually out of stock with no ETA.

Dyson eventually agreed to cancel my order so I could buy the same machine from Best Buy. I did exactly that.

Then, less than eight hours later, Dyson shipped the supposedly unavailable robot I had already canceled.

What followed was weeks of contradictory answers, escalations, executive-office involvement, and an absurd amount of time spent trying to get a straight answer about a $1,199 purchase. Eventually Dyson refunded me, and I decided to give the R3 I purchased from Best Buy a fair chance.

Then came its first cleaning mission.

The R3 left the dock, did essentially nothing, reported the cleaning as completed, and then died with a dead battery right in front of the dock.

I honestly couldn’t make this shit up.

Maybe I received a defective unit. Maybe it was a software issue. But after everything that happened with Dyson’s launch, ordering, inventory, cancellation, fulfillment and customer service, having the robot fail this spectacularly on its first actual cleaning mission was enough for me.

It’s going back.

I bought Dyson because I expected a premium product from a company with a premium reputation. At this point, I’ve lost confidence in both.

u/Fun_Preparation_5738 — 11 days ago
▲ 14 r/dyson

Dyson collector question

Would you let this go for $550? Or keep it? Brand new DC39 sealed.

u/Rise-Bitter — 12 days ago
▲ 6 r/dyson

Dyson Air Conditioner

Dyson is trying to be the most technically advanced company when it comes to products with airflow. They have products that heat a room quick but not cool quick. They are founded in the UK where a ton of people die due to heat and need relief, so I wonder if they ever thought or tried or is in the process of making an air conditioner. Could millions and their labs figure out how to make the best air conditioner ever? Or are they kinda stubborn like some people in the UK and sticking to fans?

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u/Asleep_Shower_5918 — 11 days ago
▲ 3 r/dyson

I might have the most unique CameraJet problem…

…mine works! It works great and I love it, and it feels like I’m the only one. The only issue I’ve been having is it’s really hard to get it to hit gaps on the inside of my teeth. On the outside it goes non-stop but on the insides it maybe shoots 5 times on the uppers and once or twice on the lowers no matter how I hold it.

Anyone have a working CameraJet and able to solve this problem?

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u/_afox_ — 11 days ago
▲ 2 r/dyson

Dyson should make an air fryer

Hear me out..

Air fryers use heat and convection fans.. basically the same thing as a hair dryer.

Dyson could make an air fryer that fixes the problem of having to flip your food. The fan could move, the food could be suspended better in air, there could be multiple fans.

I’ll leave it to the fan experts, but please Dyson this would be so cool 🙏 😎

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u/Death2WEF — 11 days ago
▲ 4 r/dyson+1 crossposts

Is this a good sale or should I wait for BF

Asking the Canadians, i wanna buy the airwrap id set (curly and coily), there is a dyson sale for 649$, is this the the lowest it can get or does it get lower during black Friday sale?

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u/AntiqueRaspberry6463 — 11 days ago
▲ 20 r/dyson

Gen5 Homegoods find

Went to home goods just for a bottle of avocado oil and next thing you know I’m leaving with a brand new Gen5 Detect. Even our local Costco doesn’t have a deal this good. 😭

u/roguelifter21 — 12 days ago
▲ 5 r/dyson

Which cordless vacs don’t have the dreaded capacitor issues?

After my vac stopped staying on due to the capacitor issue, I‘m looking for a new device. Different brands don’t seem to do so well quality wise, also I really like dyson‘s pet hair attachment.
Even though I said to myself i’m not going to buy another one after this ridiculous problem, I‘m wondering which models don’t have this issue? Or which one have these faulty parts installed?
thank :)

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u/Objective-Holiday-57 — 12 days ago
▲ 1 r/dyson

Dyson Co-anda 2x stopped working after 4–5 uses, same issue immediately after service — what do I do? 😭

I’m honestly so frustrated with this situation and would really appreciate some advice.

I bought a Dyson Co-anda 2x from Qatar Duty Free, and after only about 4–5 uses, it suddenly stopped working halfway through doing my hair. A red light started flashing.
I went through basically every troubleshooting step Dyson recommends. I cleaned the filter, checked everything I could, looked for a software update, tried different outlets, etc. Nothing fixed it.

The problem was especially difficult because I live in Pakistan and there is no Dyson service center here, so I had to arrange for the Co-anda 2x to be sent all the way back to Qatar. It was a huge inconvenience, but I eventually sent it in for service.
It came back around two weeks later, and I assumed the issue had been fixed.

Nope. 😭

During my very first use after getting it back, the exact same thing happened.

I then noticed something I hadn’t noticed before: when the cord moves, the switch makes a sound and the Co-anda 2x stops working. It seems to work normally when the cord is positioned a certain way, but when I move the device around to actually do my hair, the cord moves and it cuts out.

I’ve tried different outlets, so it’s not an issue with the outlet. The problem seems to happen when the cord/switch is moved.
And this is where I’m really frustrated. I had already made it very clear that I wouldn’t be able to send the product back to Qatar again anytime soon because I live in Pakistan. I went through all that trouble to have it serviced, waited around two weeks, and the exact same problem happened during my first use after getting it back.

At this point I’m genuinely wondering whether the service center actually tested it properly before returning it, because if the issue happens simply from moving the cord while using the Co-anda 2x, surely that should have been caught?

I’ve contacted Qatar Duty Free again because that’s where I purchased it, but I’m worried they’ll just tell me to send it back to the service center again. I really don’t know what I’m supposed to do when I’ve already explained that getting it back to Qatar is extremely difficult.

And as if that wasn’t enough, they also kept my original purchase receipt when I sent it for service and didn’t return it to me, so I’ve had to ask them for a copy of that too.

Has anyone with a Dyson Co-anda 2x experienced anything like this? Especially the device cutting out when the cord is moved?

And does anyone have advice on what I should be asking Qatar Duty Free/Dyson for at this point?

(used ai for better readability)

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u/panicnics — 11 days ago
▲ 1 r/dyson

What to choose ?

Good afternoon. My Dyson V11 is over 5 years old; I’ve replaced the power button twice and also replaced the two small wheels on the turbo brush. I have a dog and a cat at home. What would you recommend getting? Does the V15 also have weak points regarding the power button?

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u/InevitableLoquat9849 — 12 days ago