Dyson Co-anda 2x stopped working after 4–5 uses, same issue immediately after service — what do I do? 😭
I’m honestly so frustrated with this situation and would really appreciate some advice.
I bought a Dyson Co-anda 2x from Qatar Duty Free, and after only about 4–5 uses, it suddenly stopped working halfway through doing my hair. A red light started flashing.
I went through basically every troubleshooting step Dyson recommends. I cleaned the filter, checked everything I could, looked for a software update, tried different outlets, etc. Nothing fixed it.
The problem was especially difficult because I live in Pakistan and there is no Dyson service center here, so I had to arrange for the Co-anda 2x to be sent all the way back to Qatar. It was a huge inconvenience, but I eventually sent it in for service.
It came back around two weeks later, and I assumed the issue had been fixed.
Nope. 😭
During my very first use after getting it back, the exact same thing happened.
I then noticed something I hadn’t noticed before: when the cord moves, the switch makes a sound and the Co-anda 2x stops working. It seems to work normally when the cord is positioned a certain way, but when I move the device around to actually do my hair, the cord moves and it cuts out.
I’ve tried different outlets, so it’s not an issue with the outlet. The problem seems to happen when the cord/switch is moved.
And this is where I’m really frustrated. I had already made it very clear that I wouldn’t be able to send the product back to Qatar again anytime soon because I live in Pakistan. I went through all that trouble to have it serviced, waited around two weeks, and the exact same problem happened during my first use after getting it back.
At this point I’m genuinely wondering whether the service center actually tested it properly before returning it, because if the issue happens simply from moving the cord while using the Co-anda 2x, surely that should have been caught?
I’ve contacted Qatar Duty Free again because that’s where I purchased it, but I’m worried they’ll just tell me to send it back to the service center again. I really don’t know what I’m supposed to do when I’ve already explained that getting it back to Qatar is extremely difficult.
And as if that wasn’t enough, they also kept my original purchase receipt when I sent it for service and didn’t return it to me, so I’ve had to ask them for a copy of that too.
Has anyone with a Dyson Co-anda 2x experienced anything like this? Especially the device cutting out when the cord is moved?
And does anyone have advice on what I should be asking Qatar Duty Free/Dyson for at this point?
(used ai for better readability)