u/Fun_Satisfaction2315

Hi everyone — we’ve recently seen some questions regarding Developer Edition devices and purchasing channels, so we wanted to share a quick clarification.

At the moment, our official overseas sales channels are:

• xteink.com
• Amazon XTEINK Official Store
• TikTok XTEINK Shop

Devices purchased through these official channels are guaranteed to be Developer Edition devices (unlocked & flashable).

For devices purchased through third-party marketplaces or resellers, we may not be able to guarantee Developer Edition availability, depending on the source and batch.

We understand this has caused some confusion for certain users, and we’re sorry for the inconvenience. We’re also continuing to improve our channel management moving forward.

We truly appreciate everyone’s support, feedback, and passion for the Xteink community ❤️

BTW, if you ever have similar questions in the future, feel free to reach out to me directly as well — I’ll do my best to help confirm and clarify things for everyone. Thank you again for all the support and understanding ❤️

If you’ve been using Xteink (or are just curious), feel free to drop your questions in the comments.

I’ll try my best to take them to the relevant people responsible — including those directly working on the product — and share any info I can get along the way. If I don’t have answers right away, I may need a bit of time to dig deeper and will update when I can.

This is more of an open thread than a support desk—just a space to share experiences and figure things out together.

Quiet moments.
Late-night reading.
Cute corners.
Lonely desks.
Little things worth keeping.

Share your lastest X3 / X4 photos in the comments.

A few favorites will receive a 50% OFF gift card 🎁
But more than that, we’d love to see the world through your reading journey.

Hi everyone, this is Henry from Xteink.

I’ve noticed some of you sharing that email responses from our support team haven’t been as timely as expected lately.

If you have an urgent matter or an issue that cannot be resolved through standard support, feel free to send me a direct message. I’ll escalate your case to our dedicated support team for priority handling.

Kind reminder:
Please use our official support channel for general questions.
If you message me privately, kindly include your order number or registered email so I can assist you efficiently.