u/Funny_Turnip2585

Amazon Prime Video Black Screen [PC]

Anyone know why I'm not able to stream amazon Prime Video on either of my 2 PC's? Hulu and Netflix work fine on my pc's. Can stream YT and play video games just fine.

However, whenever I try playing a video on amazon prime, I get a black screen and it kicks me back to the title page. The only times it's worked is if I let my web browser sit on the title page for 10-20 mins and click play. THEN the video loads.

Been having this issue since yesterday.

Update: I'm able to log into my amazon prime on my phone, kindle fire and on my tv's. The video's load just fine there. -

1.) I've disabled hardware acceleration on edge.

2.) Widevine/PlayReady DRM Component is up to date

3.) Drivers / Software is up to date

4.) NVIDIA drivers are up to date

5.) Launching in incognito mode doesn't fix the blackscreen

6.) I don't use any web-browser extensions.

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UPDATE #2: Firefox loads amazon prime videos perfectly. The issue is with EDGE.

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u/Funny_Turnip2585 — 7 days ago