u/Fuzzy-Association-84

▲ 3 r/Adobe

Adobe Acrobat freeze PC when using draw tool

Hi everyone,

I'm facing a very specific and reproducible issue with Adobe Acrobat DC on Windows 11 and I need help

As soon as I use the "Draw" / "Comment" tool in Acrobat (even just selecting it), the entire PC freezes completely and becomes unresponsive.

I thought it was some input/touchscreen problem as I was using a pen, but it's the same if I use a simple mouse

If I use Edge or other apps to open the PDF, there's no problem

Anyone else experiencing freezes specifically with the Draw/Comment tools?

Is this a known issue with version 21563?

What I tried

Reinstalling the app, even deleting temporary or system folders in program files and appdata

Disabling protections in preferences -> advanced protection

Disabling new Acrobat

Reinstalling entire Windows 11

What can I do? Thanks in advance!

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