r/Adobe

This pop up is driving me absolutely mad. Every time it pops up, THERE'S NO WAY TO EXIT OUT. I have to force quit the pop up every time, and it crashes any adobe product I have open. Eventually, adobe will boot me out of all my apps, and FORCE ME to change my password to continue using the products I've purchased. I've cycled through so many passwords, I can't remember what they are anymore. This is making me feel like a criminal for using my own, very expensive, purchase.

Is there any way to disable this message?? Security or setting changes? At the very least, this pop up should direct me immediately to account management, and show me what devices are "on". I'm more than happy to turn one "off" and continue working.

So here's a lesson I should have already known: Back up my stuff.

Adobe just deactivated my account due to a Violation of Terms of Use in Lightroom, but won't tell me what it was. I've now lost access to every photo I've taken since November.

I have absolutely no idea why this has happened and they've told me it cannot be restored.

WTF.

Edit: What I've done so far.

** emailed Appeal Dept: first reply they said I violated TOU. Second reply: Case is closed.
** called support: they said the account has been deactivated due to a violation of TOU and can't say way, as it's not their departement.
** used live chat: they said I violated TOU (no details as to how) and to email the Appeals Dept.
** emailed Appeals Dept again: Reply... Case is Closed.
** used live chat: they transfered me through 3 different people. then called me
** phone call no.2: Transfered between 3 people. They said it's been deactivated due to a violation of tou, but can't give me any details and that I should email the Appeals Dept (which is the only way they can be contacted)
** emailed Appeal Dept (3rd time). Replied that the case was closed.

*** just bought 2 external hard drives

Why does my account keep getting flagg3d as fraudulent? Adobe concluded my first incident was in error. I got a new one and that is telling me the same thing again. I am very frustrated. I need to use my adobe creative cloud and it is making me think Adobe is the one that is fraudulent.

(see my specs at bottom)

I currently have both Illustrator and Photoshop open on my M1 Macbook, both just idling without any docs open. Photoshop is using 15gb of RAM, Illustrator is using 6gb, and AIRobin is using 5gb. This is NUTS! I'm not sure when it started, I think maybe a few updates ago, but this is really out of hand. It wasn't that long ago that I could easily have Photoshop, Indesign, and Illustrator all open at the same time, with fairly complex docs, and my system would hardly break a sweat.

It's bad enough that as a professional designer, I'm pretty much locked into paying rent to Adobe for the rest of my working life. But now they are continuing to jam gimmicky AI features into every update while simultaneously degrading their actual products. I'm convinced they've just started vibe-coding this stuff. "Does a text change in a packaging design file make my (32gb of RAM) laptop sound like jet engine? Sure, but at least now I can rotate this doodle!"

Anyone else dealing with this and/or have a solution? I've tried all the normal troubleshooting steps, please please do not tell me to reset prefs or reinstall. But let me know if a previous version is confirmed more stable!

My specs:
2021 M1 Macbook Pro, 32gb RAM, Sequoia 15.7.7
Illustrator 30.4, Photoshop 27.5, Indesign 21.3

Hello everyone,

For those who use Adobe for their work or use it often, have you started using it less because of AI and is AI actually starting to do things that Adobe can do for free or is Adobe far superior and still a must for your work?

I’m hearing loads of fear that AI will take over Adobe and people will no longer use it or need it and AI can just do the job but I know Adobe are also integrating AI into their software. I know AI is incredible but is it really going to make Adobe and other businesses obsolete?

Thanks!

Hello! I’m a very novice photographer, as really only edit photos for my birdwatching hobby, and I recently purchased a Cannon EIS r7. However, I’ve come to realize that whenever I transfer RAWs, they appear blurry unless I use the zoom feature. I thought that, perhaps, this was normal, but this doesn’t happen in any of the tutorials I’ve been watching. I don’t know why this is happening, and it’s making it very hard to edit properly when I can’t make out the details of what I’m editing. I’m just very lost and a bit frustrated. I’d really appreciate some advice.

Edit: So I downloaded Lightroom Classic, and they seem to be fine here… I’m honestly very confused

I just spent hours with Adobe support after my university changed email domains from uncc.edu to charlotte.edu.

Apparently, if your Adobe cloud files are tied to the old institutional account, Adobe’s solution is: manually download every file one at a time.

Not batches.
Not folders.
Not “Download All.”
One file at a time.

For each file:

1. Select file
2. Click download
3. Re-select destination folder manually because the system does not remember the previous download location
4. Repeat hundreds of times

This is not a cloud workflow. This is digital punishment.

I spoke with multiple support representatives and eventually a specialist who confirmed this is simply how the system works.

I genuinely cannot understand how a company the size of Adobe built a “cloud” platform without basic mass export functionality. Google Drive has this. Dropbox has this. OneDrive has this. Even small storage platforms understand that users need ownership and portability of their own files.

The most frustrating part is that this situation was triggered by a university email migration, something incredibly common in academic environments. Adobe appears completely unprepared for institutional identity changes despite aggressively marketing Creative Cloud to universities and students.

At this point I no longer trust Adobe Cloud for long-term storage. From now on I will be keeping local copies of everything and treating Adobe Cloud as temporary synchronization only.

This is either an astonishing oversight in product design or a deliberate friction point that discourages users from leaving the ecosystem. Either explanation is bad.

Adobe needs:

• Bulk download/export support
• Folder-level exports
• Proper account migration tools for institutional email changes
• Persistent download destinations
• A real ownership and portability strategy for customer files

Creative professionals should not have to fight their own software just to retrieve their own work.

I was wondering, the advantages or disadvantages of using Lightroom cloud version (not LrC) for editing over Adobe Bridge and Camera Raw. I do mostly portrait editing and bring the majority of my work into Photoshop. I do not need it for photo organization.

I'm downloading pdfs from USDOT for a grant. Most work fine, but three give me the "The document you are trying to load requires Adobe Reader 8 or higher" etc. I've downloaded Acrobat and I'm using Safari and Sequoia. Any tips?

I don't understand how this can be so hard, I found a tutorial online but even when I disable the processes on the activity monitor, I can't run the uninstaller.

Does anyone have a method that works? I want to erase everything adobe-related from my Mac, I don't use it anymore and haven't since forever but can never manage to get rid of it.

Beta - Why do functions like harmonize crap out sometimes?

I get messages like, 'slow down, try again later'.

Are adobe serves at max capacity? Am I being throttled? Is there verbiage in the paid account that says it's not unlimited?

I've gotten past it with OS scripts, but it's just annoying.

I am trying to enter the adobe key I have into the redeem key section to activate my creative cloud. I keep getting this error:
"This page is temporarily unavailable. Please try again later.

There's something wrong on our end. If this continues to fail, please contact Customer Support to redeem your code."
Any way to fix this issue?

Hi, asi I said, im trying to subscribe to creative cloud as a student for the first time but doesnt matter what I do, after putting all my data I get hit with "we couldn´t process your payment, please try again, if the issue persist try another method or contact your bank" I already checked and theres nothing wrong with my card or the data, I tried to chat with adobe but they couldnt solve it. What do I ned to do?

Hello so idk if this is a dumb question but I started a free trial for adobe as I need it for my university class but when I was filling in the card information, two documents named "Collect" downloaded, is this normal? I tried searching this up but found no results.

Should I freeze the card or something yall please help me!

Hey there,

With what Adobe is doing to creators and the price getting higher and higher, I want to move away from it.

However, I have several huge LR catalogues with adjustments. I don't know if I move away from LR. how other programs will able to read it.

Currently, I have all my RAW saved as DNG, so I could save meta data to file so the adjustments are embedded.

For those people who are already moved on, how do you guys repare for files for other programs? Any tips?

Many thanks in advance :D

I have just been given the privilege to work on an incredible visual design project remotely which relies on my use of my Adobe applications.
However I was away from my studio and Internet access trying to work remotely from my friends location who doesn't have Wi-Fi so I opened up or tried to open up the relevant applications I needed for this project.
I was then met with this message that popped up when I was looking to open after affects from Adobe which stated Adobe cannot access our servers please try again or try and login even though I was already logged in to AdobeCC cloud.
So I tried resetting my MacBook clearing the cache and did a hard reset this did not help and I wasted a whole day with no access to any of my projects or any of my desktop installed applications!
I have a monthly paid on an annual subscription Adobe creative cloud pro all apps which I pay £67 a month for and I have been paying this every month for the past four years on this plan and I wasn't able to use any of these applications today!
This has never happened before I have been able to use my desktop installed Adobe applications from different locations without direct Internet connection so I thought that would happen today but alas Adobe has again failed us!
This is unacceptable and completely ridiculous and embarrassing for the company!
I have been a long-term power user of all Adobe applications and I've always defended their owner in the past and I have always maintained their terms and conditions even though recently there has been a lot of backlash against the company and now sadly I'm beginning to understand why.
This is a sad situation and I reaching out to this community to see if anyone has had this situation happened to them and also what did you do about that if so?
I'm in the middle of writing a complaint letter to Adobe but before I send it it will be interesting to see if anyone else has anything to add to this matter?
Thank you everyone here and I hope you have a great weekend ᵔᴥᵔ

Hi everyone,

I’m exploring Adobe reseller / partner options and I have a question about official product logos and marketing assets.

If you become an Adobe reseller, do you get access to official Adobe product images, logos, banners, or partner marketing assets through the Adobe Partner Portal?

I understand that Adobe logos and product icons cannot be used freely from Google or other unofficial sources. My question is specifically about how authorized resellers are supposed to display Adobe products on their websites before or after getting access to official brand assets.

Do other resellers list Adobe products using only product names and neutral custom graphics, or is there usually a specific marketing assets section in the partner portal?

Any experience from Adobe resellers or software license resellers would be helpful.

Thanks!

Hello my Adobe Expert (soon to be) besties,

I am new to this app today and using it for an assignment and I am struggling to combine pdfs and make them same size.

I have scanned the first half of the document using iPhone document scanner then tried to combine with pre-existing pdf document open in Adobe and the sizing is WHACK. I have tried to do the ‘cropped’ thing and the ‘print’ thing that Google AI recommends but I must be super silly because neither worked!

PLEASE help me 🥺 thanks in advance x