u/GRC2411

How the fuck does this make sense? I sent them my 507C for warranty. And when I say brand new I mean I took it out of the box, mounted it, saw a problem, removed it, put it back in the box and filed the claim. Sent it in about three weeks ago and I get an email today saying they replaced it with an “open box” unit…. What the absolute fuck??? If I wanted an open box deal I would have found one online for 50% off and bought that one. But no, I have essentially paid full price for a red dot that has been finger fucked by someone else. I respond to that email, explain my frustrations very politely and their only answer to that was “open box optics are inspected and deemed just as reliable as new optics”. Again, if I wanted an open box optic I would have bought one for half price instead of paying full price for a brand new one.

So I bought a HS507C X2 earlier this year and immediately after putting it on my pistol I noticed that the reticle was off. The best way I can describe it is that it was slightly rotated counterclockwise. Like the hash marks on the outer circle are at the 11, 8, 5 & 2 o’clock positions rather than 12, 9, 6 & 3. I filed a claim, sent it in and they received it two weeks ago. My question is has anyone else had this same problem before? If so, what did they do about it? I didn’t realize at the time of me purchasing the sight that they had released/replaced these with the new X3 model. So will they send me the newer X3 back or the X2 if they are still available? And I know it says 15-20 business days but has anyone gotten theirs back faster recently? That seems like a long time compared to other brands.

Also, yes I did check this sight on a different pistol and on a level surface, removed from the pistols before sending it in. No debris under the sight, screws were fine and properly secured. Everything outside of the optic itself was fine. The only way o found to correct it was to take my right shoe off