It's really unfair Clients can rate us, but we cannot rate them
I had a call and I had to leave this on the comment section
Client had a low English level and often made grammar mistakes. It was really difficult for the Client to even understand basic information. Also, Client would repeat each question twice and interrupt the interpreter, causing some confusion during the call. For example: "What is your date of birth?..... date of birth?" Interpreter had to speak EXTREMELY slow for the Client to get basic spellings, even the LEP was getting frustrated by this situation.
I'll change the names and everything, but I want to explain what I mean.
At some point Client asked for LEP's email and it was First name Last name some numbers @ gmail.com ... I spent over 3 minutes spelling the email because Client didn't understand it or thought the spelling was too fast. They had the LEPs name and last name right there and it was something like JorgePerez1234... , something really simple.
I ended up spelling the whole email like the Client was 5 years old, and I felt it was insulting.
So, what I wanted to say is. After this call, I noticed my average satisfaction rating for the day on Propio went down a little bit.
It's really unfair clients can rate us, but we cannot rate them.