u/GabrielSmKAl

Does anyone experienced a huge delay to deliver after buying from Kysona?

I live in Brazil and I bought an Uranus Pro and KM82 on March 13th (from the official store), but the order is still registered as "confirmed". They sent me an e-mail saying that by the end of march my order would be shipped, but nothing happened.

I tried sending an e-mail to them on May 3rd, but I still didn't got an answer.

Is this normal coming from them? Should I try to get a refund and cancel my order or do I just need to wait more?