"Your line is fine! We see no problems!" Sigh...
Just got off the chat with Frontier, they're trying to tell me that my service is fine and are refusing to help me further because I'm using a Unifi wireless access point (UDR7) instead of the WiFi 6 Eero they gave me when my service started.
We've had three years of stellar service, then something happened the night of May 27 that turned our connection into an absolute mess. Some TraceRTs are below, and I can output logs from my UDR for those who would like them.
I just want to play Diablo while my wife watches K dramas. You'd think that wouldn't be a tough ask with the 100/1000 package. Before last week, it wasn't an issue.
Please let me know what to do.
Tracing route to dns9.quad9.net [9.9.9.9]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 12 ms 7 ms 47-187-64-1.fdr02.lwvl.tx.ip.frontiernet.net [47.187.64.1]
3 4 ms 9 ms 7 ms 184.19.247.232
4 9 ms 8 ms 4 ms ae11---0.scr05.dlls.tx.frontiernet.net [74.40.10.208]
5 * 21 ms 22 ms ae0---0.cbr05.dlls.tx.frontiernet.net [45.52.201.121]
6 10 ms 7 ms 7 ms eqix.da4.packetclearing.com [206.223.118.224]
7 7 ms 6 ms 8 ms dns9.quad9.net [9.9.9.9]
Trace complete.
PS C:\Users\Ash> tracert blizzard.com
Tracing route to blizzard.com [166.117.114.163]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 7 ms 47-187-64-1.fdr02.lwvl.tx.ip.frontiernet.net [47.187.64.1]
3 7 ms 9 ms 7 ms 184.19.247.232
4 9 ms 7 ms 7 ms ae11---0.scr05.dlls.tx.frontiernet.net [74.40.10.208]
5 17 ms 14 ms 17 ms ae0---0.cbr04.dlls.tx.frontiernet.net [45.52.201.117]
6 * 47-162-12-174.fdr02.lwvl.tx.frontiernet.net [47.162.12.174] reports: Destination host unreachable.
Trace complete.
PS C:\Users\Ash> tracert 4.2.2.2
Tracing route to b.resolvers.level3.net [4.2.2.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 6 ms 7 ms 47-187-64-1.fdr02.lwvl.tx.ip.frontiernet.net [47.187.64.1]
3 9 ms 7 ms 7 ms ae17--100.ber01.irng.tx.frontiernet.net [184.19.247.232]
4 7 ms 6 ms 7 ms ae11---0.scr05.dlls.tx.frontiernet.net [74.40.10.208]
5 12 ms 17 ms 14 ms ae0---0.cbr05.dlls.tx.frontiernet.net [45.52.201.121]
6 7 ms 7 ms 7 ms lag-102.ear3.Dallas1.Level3.net [4.15.44.125]
7 * * 7 ms ae25.25.ear1.Dallas1.net.lumen.tech [4.69.210.137]
8 8 ms 6 ms 7 ms b.resolvers.level3.net [4.2.2.2]
Trace complete.
PS C:\Users\Ash> tracert 8.8.8.8
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 57 ms 110 ms 258 ms 47-187-64-1.fdr02.lwvl.tx.ip.frontiernet.net [47.187.64.1]
3 7 ms 6 ms 7 ms ae17--100.ber01.irng.tx.frontiernet.net [184.19.247.232]
4 8 ms 7 ms 7 ms ae11---0.scr05.dlls.tx.frontiernet.net [74.40.10.208]
5 5 ms 9 ms 7 ms ae0---0.cbr03.dlls.tx.frontiernet.net [45.52.201.113]
6 7 ms 6 ms 6 ms 74-40-26-234.9f4034d1533cc91ba2240b383c8b13a6.ip.frontiernet.net [74.40.26.234]
7 8 ms 9 ms 7 ms 142.251.248.219
8 47-162-12-174.fdr02.lwvl.tx.frontiernet.net [47.162.12.174] reports: Destination host unreachable.